Sanela Karabas
Summary
Dynamic and dependable professional with a background in operations, client relations, team leadership, and logistics coordination. Experienced in managing priorities, improving processes, and delivering high-quality service in fast-paced environments. Recognized for strong communication, problem-solving, and organizational skills, with the ability to build positive relationships and drive operational success. Motivated to contribute to a growing organization through efficiency, collaboration, and a results-oriented approach.
Overview
9
9
years of professional experience
Work History
Key account lead
ACERTUS
St. Louis, MO
09.2023 - Current
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported and guided colleagues, fostering a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Addressed customer needs promptly and efficiently, ensuring satisfaction.
Operations Manager
Davids bridal
St. Louis, Mo
12.2022 - 06.2023
- Monitored progress by establishing plans and budgets, measuring results to ensure alignment with organizational goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Engaged customers in conversation to accurately determine needs and enhance service delivery.
- Delegated work to staff, setting priorities
- Managed inventory levels and coordinated stock replenishment processes.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Dispatch Coordinator
Eja trucking
St. Louis, Mo
02.2019 - 07.2022
- Monitored shipment status and resolved any issues impacting transportation schedules.
- Utilized dispatch software to track vehicle locations and optimize routes effectively.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
Sales Representative Team Leader
Club fitness
St. Louis, MO
10.2019 - 09.2021
- Led team meetings to discuss sales strategies and goals.
- Developed promotional materials to enhance member engagement and retention.
- Conducted performance evaluations for team members to identify training needs.
- Resolved customer complaints promptly and professionally.
- Produced sales documents, finalized deals and filed records.
Restaurant Hostess
Lemmons
St. Louis, MO
05.2017 - 07.2019
- Managed reservations and seating arrangements for optimal guest flow.
- Coordinated with waitstaff to ensure timely service and guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Handled guest complaints professionally to enhance dining experience.
Education
Affton High School
St. Louis, MOSkills
- Customer relationship management
- Business strategy implementation
- Workflow optimization
- Conflict resolution
- Project planning
- Revenue growth strategies
- Team leadership
- Self-Directed
- Account management
Languages
Bosnian
First Language
English
Proficient (C2)
C2
Croatian
Proficient (C2)
C2
Timeline
Key account lead
ACERTUS
09.2023 - Current
Operations Manager
Davids bridal
12.2022 - 06.2023
Sales Representative Team Leader
Club fitness
10.2019 - 09.2021
Dispatch Coordinator
Eja trucking
02.2019 - 07.2022
Restaurant Hostess
Lemmons
05.2017 - 07.2019
Affton High School