Summary
Overview
Work History
Education
Skills
Timeline
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Sanel Hadzisakovic

Summary

Versatile team leader with expertise in multi-site program management and international team development. Recognized for excellence in change management, process optimization, and curriculum design. Proven track record in mentoring leadership teams and driving performance improvements through strategic coaching. Skilled in stakeholder management and cross-functional collaboration, with strengths in technology transformation initiatives.

Overview

12
12
years of professional experience

Work History

SHS Team Manager/Project Vulcan Lead

TELUS
08.2021 - Current
  • Led global operations across 3 countries, managing 7 team leads and driving quality metrics from 70% to 92% through strategic coaching
  • Two-time recipient of the CE Leading Star Manager Award, recognizing exceptional leadership performance and sustained excellence across multiple quarters
  • Generated $62,000 annual OPEX savings through targeted coaching programs reducing repeat calls
  • Co-Designed and implemented the Leadership Develop Program Curriculum from inception, including comprehensive leadership development framework
  • Managed technology transformation projects in SHS legacy systems while maintaining operational excellence
  • Conducted weekly cross-campus alignment meetings, ensuring consistent process implementation and performance standards, design content for this as well (known as Interlock)
  • Provided executive-level coverage during leadership absences, demonstrating trusted decision-making capabilities
  • Led teams through organizational change, maintaining high performance and productivity, achieving consistent PulseCheck scores above 90%.
  • Worked with project managers to execute time-sensitive initiatives, including tool implementations and software deployments (e.g., Routethis, CASA, SHS migration, ADT panel reprogramming)
  • Following a reorganization, tasked with leadership of a group of team members transitioning to a different business unit. Oversight over change management, engagement and work methods for OffNet East Project Vulcan
  • Led critical ticket backlog reduction initiative, achieving 80% decrease in 2 months and optimizing operational processes (For BOSR, BOQC and e911 tickets)

FFH Frontline Acting Team Manager:

TELUS
02.2021 - 08.2021
  • Acting team manager for FFH Retention and Tech Support
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

PureFibre Tech Support Frontline Agent

TELUS
03.2019 - 02.2021
  • Handled Various tech support Calls. Won CE leading star and was recognized for hitting stretch on all of my KPI

MWD Shop Manager/Lead Hand

CATHEDRAL ENERGY SERVICES
05.2013 - 12.2019
  • Led a dynamic team of 4-6 professionals, ensuring operational excellence across all high value tasks (ensuring all drilling tools and kits were ready to go and serviced at company standards).
  • Collaborated with MWD Coordinators and Managers to coordinate cross-regional operations, ensuring timely completion of critical deliverables across all North American districts.
  • Managed North American MWD drilling equipment inventory, maintenance, and quality assurance. Led client relations, technical demos, and supply chain management. Provided advanced support for MWD systems, including diagnostics, repair, assembly, and soldering.
  • Certified in downhole drilling technology, with comprehensive expertise in assembly, operation, and troubleshooting of complete drilling systems, equipment diagnostics and performance optimization.
  • MWD tool inspections : Implemented rigorous quality control protocols for equipment deployment, ensuring all outbound tools met or exceeded established company specifications and safety standards.
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time. Coordinated with vendors to negotiate favorable terms for product sourcing and delivery schedules.

Education

Project Management Certificate -

Coursera
05-2025

Bachelor of Science - Genetics/Cell Biology

University of New Brunswick
04.2012

Skills

  • Project Management
  • Data Entry and Computer Literacy
  • Strong Communication
  • Organization
  • Teamwork
  • Mechanical and Construction aptitude
  • Adaptable and Dependable

Timeline

SHS Team Manager/Project Vulcan Lead

TELUS
08.2021 - Current

FFH Frontline Acting Team Manager:

TELUS
02.2021 - 08.2021

PureFibre Tech Support Frontline Agent

TELUS
03.2019 - 02.2021

MWD Shop Manager/Lead Hand

CATHEDRAL ENERGY SERVICES
05.2013 - 12.2019

Project Management Certificate -

Coursera

Bachelor of Science - Genetics/Cell Biology

University of New Brunswick

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Sanel Hadzisakovic