Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Saneka Powell

Mississauga,ON

Summary

Dedicated payroll professional with 3+ years of experience ensuring accurate and timely payroll delivery. Trusted by colleagues as a go-to resource for complex questions, troubleshooting, and daily support. Stepped into an informal leadership role by mentoring team members, resolving payroll challenges, and helping to streamline operations. Known for taking initiative, sharing expertise, and maintaining consistency and compliance, with a strong focus on collaboration and continuous learning. Excited to formally step into the Payroll Supervisor role to expand responsibilities, and contribute to ongoing process improvements and support the team’s success.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Payroll Administrator

Hennes and Mauritz
Toronto, Ontario
05.2022 - Current
  • Manages over 900 employees' bi-weekly payroll, ensuring successful delivery.
  • Supports team members with the processing of payroll for over 3,500 employees, ensuring compliance with tax regulations, and enhancing operational efficiency across 125 stores.
  • Provides leadership in developing and implementing quality initiatives, while supporting team members through guidance and mentorship. Provides exceptional customer service, addressing inquiries, and resolving issues promptly through effective communication.
  • Coordinates with a payroll team of four to standardize operations, fostering a culture of compliance and consistency in payroll procedures.
  • Maintaining positive relations by promptly addressing over 60 payroll inquiries and concerns daily, resulting in increased internal customer satisfaction.
  • Audit time and attendance for over 900 hourly and salaried employees across 21 stores, identifying discrepancies, and implementing corrective measures to ensure accurate payroll processing.
  • Manages onboarding processes, ensuring compliance with company policies, and accurate employee profile setups in payroll systems.
  • Liaises with HR to align payroll processing with overall company policies.
  • Supports team members and provides guidance to ensure operational efficiency, adherence to company standards, and compliance with employment laws.
  • Manages off-boarding processes: terminations, layoffs, including prorating vacation accruals, lieu of notice, severance payment, and ROE.
  • Processes payroll payments, deductions, bonuses, retroactivities, payroll corrections, and off-cycle manual payments.
  • Inspects payroll errors and prevents repeated mistakes by making adjustments to upcoming pay periods.
  • Manage benefit administration; enrollment in optional life through Sun Life and Dayforce Ceridian.
  • Manages database and record management for over 1,000 employees, in line with company policies and the Record Retention Act.
  • Liaisons with government agencies, such as the CRA and Service Canada, regarding employee record inquiries, and other third parties regarding employment verification.
  • Analyzes current processes and identifies opportunities for improvement within the department's workflow.

Payroll Support

Hennes and Mauritz Inc.
Brampton, Ontario
12.2021 - 05.2022
  • Successfully resloved general payroll inquires and escalating inquiries where necessary.
  • Lead file digitization database project, converted over 6000 employees’ files to digital database.
  • Supported payroll admins with auditing new hires in Ceridian Dayforce, SAP SuccessFactors and STAR Scheduling system.
  • Created new hire auditing process training manual and trained new payroll supports.
  • Supported admins by following for information to administer payroll procedures for 3000+ employees located 125+ store accords Canada.
  • Writing employment letter and provide employment verification to third parties.

Customer and Dispatching Service Lead

Stars Cable Company
Ocho Rios , St. Ann
01.2018 - 09.2020
  • Led a team of six dispatchers to coordinate the scheduling and deployment of cable technicians for installation, maintenance, and repairs.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Monitor the progress of cable installation and repair projects, ensuring adherence to budgets, quality standards, and industry regulations.
  • Coordinate with customers to confirm appointments, provide updates, and resolve service issues.
  • Track and analyze technician performance, identifying strengths and weaknesses, to provide coaching and opportunities for improvement.
  • Monitor technician workloads and locations, assigning service calls efficiently to meet customer demands, and project deadlines.

Education

Bachelor of Science - Buiness Administration: Honors - magna cum laude

The University of The Commonwealth Caribbean (UCC)
Kingston, Jamaica
09.2017 - 04.2020

Skills

  • Effective Communication
  • Problem-solving
  • Analytical skills
  • Team leadership and collaboration
  • Payroll processing and auditing
  • Exceptional customer service skills
  • Payroll discrepancies resolution
  • Payroll-related laws and regulations
  • Payroll report generation
  • Employee record Management
  • Employee onboarding and offboarding
  • Problem solving
  • Time and attendance
  • Multi-province payroll
  • Attention to detail
  • Working under pressure
  • Meeting deadlines
  • Tax compliance
  • Process improvement
  • Multitasking Abilities
  • Organization and prioritization
  • Benefits administration
  • Pivots tables and VLook-ups
  • Ad Hoc reporting
  • Adobe Acrobat
  • Microsoft Office
  • Ceridian Payroll System
  • SAP SuccessFactors
  • Microsoft 365

Certification

Payroll Compliance Practitioner (PCP)

National Payroll Institute (NPI)

Active member of NPI

CPR certified

Accomplishments

PROJECTS & INITIATIVES

  • Streamlined onboarding for 100+ Canadian retail stores with digitization of new hire packages in collaboration with Human Resources and Talent Acquisition team.
  • Achieved a significant reduction in TD1 form discrepancies through the creation and implementation of a simplified tax form guide across 100+ Canadians stores.
  • Designed and improved payroll correction form (now used across Canada and the US) — that aligns with STAR timesheet data format. This streamlined payroll correction request, minimized follow-ups, and significantly improved the accuracy and timeliness of payroll adjustments.
  • Updated and Optimized over 15+ HR/Store/Payroll Forms (Hiring form, payroll correction form, employment verification form, EFT and wire transfer forms, contact form, new hire checklist, etc.) — implemented across all stores in Canada improving form accuracy and reducing processing delays.
  • Ensured compliance with employment and immigration regulations by collaborating with Employee Relations and Human Resource Department to establish a work/study permit tracking process.
  • Improved team morale and operational efficiency by supporting and guiding team members, provide comprehensive training and creating detailed training manuals.
  • Increased colleague satisfaction across 24 Canadian stores by consistently addressing payroll inquiries and concerns in a timely and professional manner.
  • Created and improved 4+ Payroll Checklists for Reporting, Vacation calculation and New hire processing — streamlined commitment reporting and resulted in 0% payroll report omissions per pay-period; increase vacation payout accuracy and reduction new hire paperwork discrepancies and team follow-ups.
  • Created and maintain operational pay-period calendar that boosted team’s routine process efficiency. Proposed the launched of annual Payroll Calendar guides to stores, to reflect payroll schedule and deadlines, improve payroll and stores alignment and operational efficiency.

Timeline

Payroll Administrator

Hennes and Mauritz
05.2022 - Current

Payroll Support

Hennes and Mauritz Inc.
12.2021 - 05.2022

Customer and Dispatching Service Lead

Stars Cable Company
01.2018 - 09.2020

Bachelor of Science - Buiness Administration: Honors - magna cum laude

The University of The Commonwealth Caribbean (UCC)
09.2017 - 04.2020
Saneka Powell