Hi, I’m
Sandy Zimmermann
Orillia,ON
Summary
With a proven track record at Foundever, I excel in empathy display and technical troubleshooting, enhancing customer relationships and resolving complex issues efficiently. My approach has significantly improved user satisfaction and team cohesion, leveraging skills in documentation and active listening to exceed service standards.
Knowledgeable, experienced and a highly skilled Customer Care worker with background in customer care advocacy. Consistently enhanced customer satisfaction through effective issue resolution and personalized service. Demonstrated problem-solving abilities and strong communication skills in high-pressure environments. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
8
years of professional experience
Work History
Foundever
Customer Care Advocate
06.2022 - Current
Job overview
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Worked closely with other departments when necessary to address interrelated concerns affecting customer experience.
- Conducted thorough research to provide accurate information and resolve complex issues effectively.
- Assisted in the development of training materials for new hires to ensure consistent quality across the team.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
- Mentored new hires by sharing knowledge and providing guidance, contributing to a more competent and cohesive team overall.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Enhanced company reputation through exceptional customer service and follow-up on inquiries.
- Navigated multiple computer systems and applications to find information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Orillia Central Preschool
Child Care Center Teacher
01.2022 - 05.2022
Job overview
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Increased student collaboration by developing group projects and team-building activities.
- Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
- Improved overall classroom management, enforcing consistent rules and consequences for behavior.
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Developed strong relationships with colleagues, collaborating on curriculum design and sharing best practices for teaching strategies.
- Supported special needs students'' learning through tailored lesson plans and individualized attention.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Castle Peak Retirement
Personal Support Worker
02.2021 - 02.2022
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
Winners TJX
Sales Associate Supervisor
04.2019 - 05.2020
Job overview
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Coordinated staff training sessions on new products or promotions to ensure all team members were well-informed about current offerings.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Implemented targeted marketing campaigns that attracted new customers and increased brand awareness in the local community.
- Addressed disciplinary issues fairly and promptly, providing a strong example for other staff members to follow.
- Provided regular feedback on staff performance through evaluations and coaching sessions, promoting continuous professional development.
- Organized weekly meetings with fellow supervisors for open discussions on areas needing improvement within the store environment.
Tim Hortons
Food Service Worker
12.2016 - 04.2018
Job overview
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer loyalty, remembering regulars' names and orders.
Education
Orillia Secondary SchoolOrillia, ON
High School Diploma
06-2019
University Overview
- Honor Roll semester 1&2, Year 11&12
- Ranked in Top 10% of class
Skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Empathy display
- Dispute resolution
- Multitasking and organization
- Problem resolution
- Relationship building
- Technical troubleshooting
- Customer relationship management
- Documentation and reporting
- Active listening
Languages
English
Native or Bilingual
German
Full Professional
Timeline
Customer Care Advocate
Foundever
06.2022 - Current
Child Care Center Teacher
Orillia Central Preschool
01.2022 - 05.2022
Personal Support Worker
Castle Peak Retirement
02.2021 - 02.2022
Sales Associate Supervisor
Winners TJX
04.2019 - 05.2020
Food Service Worker
Tim Hortons
12.2016 - 04.2018
Orillia Secondary School
High School Diploma
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