Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sandy Wood

Cobourg,ON

Summary

Seasoned Duty Manager and Dining Room Manager at Ste Annes Spa, and former Flight Attendant for British Airways, I excel in staff training and operational efficiency. Leveraging strong leadership and exceptional customer service skills, I've enhanced guest experiences and team development, demonstrating a proven track record of service excellence.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Duty Manager

Ste Annes Spa
Grafton, ON
08.2010 - 09.2024
  • Created positive work environment for employees and delivered exceptional customer service.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Liaised with all departments of the Inn, including Housekeeping, Dining, and Spa, to ensure an unforgettable experience for all guests.
  • Dealt with any shortcomings from all departments, as well as any guest complaints and feedback.
  • Front desk responsibilities include greeting guests, checking them in, arranging their itineraries, spa treatments, accommodations, meals, and fitness activities. Checking guests out, preparing bills, and answering any queries.
  • Good knowledge of the front desk reservation and booking system, Maestro.
  • Host responsibilities include picking up guests from the train station in the company limousine.
  • Touring guests around the Inn and ensuring they are familiar with all the facilities available to them, as well as escorting them to their accommodations.

Dining Room Manager

Ste Annes Spa
Grafton, Ontario
08.2007 - 08.2010
  • The highest standard of customer service is provided throughout each of the four meal services per day available to our guests.
  • Responsible for scheduling, reviews and training 22 employees.
  • Maintaining good relationships with all departments of the Inn.
  • Extensive knowledge of ResortSuite, a reservation booking system used by the Inn.
  • Extensive use of Excel for all spreadsheets regarding scheduling, labor charges, and inventory.
  • Excellent knowledge of Word for annual reviews, and general communication.
  • The Service Excellence trainer for employees.

Flight Attendant

British Airways
London, United Kingdom
01.1993 - 12.2007
  • Trained to the highest level of customer service, including specialized first-class training.
  • Certificates in aviation medicine and safety equipment and proceedures.
  • Completed several secondments to other departments, including the Concord Lounge, engineering, catering, and crew scheduling.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Assisted passengers during deplaning process by providing directions or other information as requested.

Education

High School Diploma -

Oakdene Private School For Girls
Beaconsfield, UK
06-1985

Some College (No Degree) - Secretarial/Computer Studies

Amersham College
United Kingdom

Skills

  • Staff training
  • Team development
  • Written and oral communication
  • Customer service focus
  • Operational efficiency
  • Strong leadership
  • Staff scheduling

Certification

  • Qualified OTEC Service Excellence trainer
  • CPR First Aid
  • Smartserve
  • Full driving license

References

References available upon request.

Timeline

Duty Manager

Ste Annes Spa
08.2010 - 09.2024

Dining Room Manager

Ste Annes Spa
08.2007 - 08.2010

Flight Attendant

British Airways
01.1993 - 12.2007

High School Diploma -

Oakdene Private School For Girls

Some College (No Degree) - Secretarial/Computer Studies

Amersham College

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Sandy Wood