Sandy Watling
Burnaby,Canada
Summary
Extensive experience in reception, administration, providing senior level executive support and customer service. Customer service driven and professional with excellent communication skills both verbal and written. Intermediate computer skills using MS Word, Excel and Outlook with working knowledge of Wintac, Visio, One Plus, SAP, OneNote and Epic Organized, able to multi-task effectively in fast-paced, deadline driven environments with strong attention to detail and accuracy
Overview
17
17
years of professional experience
Work History
Office Administrator
Prism Engineering
02.2025 - Current
- Answering all incoming calls and transferring to the correct engineer/department
- Opening all Canada post mail
- Input all Cheques, EFT and E-transfer
- Manage files for Iron Mountain (send and receive)
- Ordering supplies for agents and office
- Hoteling Stations – ensure they are clean, well-stocked with basic office items
- Prepare and arrange all outgoing mail via courier, registered mail
- Manage all the photocopiers and printers in the building
- Scan documents and forward them to staff
- Arrange for new Fob’s passes for building
- Report issues and raise requests to landlord (Redstone)
- Arrange company lunches meetings
- Helping all engineers with any project administration
- Taking care of all the coffee orders for the office
- Keeping the kitchen clean and stocked
- Maintain the tidiness of the office
Receptionist / Administrative Assistant
Reliance Insurance Group
08.2017 - 01.2025
- Assisting walk in clients with various inquiries and transactions
- Answering all incoming calls and transferring to the correct agent/department
- Opening all Canada post mail
- Taking payments from clients
- Ordering supplies for agents and office
- Prepare and arrange all outgoing mail via courier, registered mail and ICS
- Troubleshoot any issues with our Moneris POS machines
- Manage all the photocopiers and printers in the building
- Scan documents and forward them to staff in other locations
- Distributing all faxes to agents and ICBC staff
- Helping Management with any projects needed
- Taking care of all the coffee orders for the office
- Maintain the tidiness of the office
- Member on the social committee
Call Centre / Administrative Assistant
Telus
03.2015 - 07.2017
- Assisting customers and dealers with all mobility inquiries
- Helping with activations of their cell phones
- Changing plans, features on account
- Adding features that the customer would need
- Trouble shooting for dealers on accounts
- Going over any billing / account inquires they might have
- Administrative work for team managers and the operation managers
Dispatch and Sales Coordinator
Hillcrest Plumbing & Heating
10.2013 - 03.2015
- Taking all customer calls
- Booking service, estimate calls from customers
- Resolved customer service issues and complaints
- Dispatching technicians to their jobs
- Working with Wintac
- Ordering all parts from wholesalers for jobs
- Vancouver BC
VIP Sales
Milani Plumbing and Heating
07.2012 - 10.2013
- Preparing all Preventive Maintenance Proposals for Strata’s
- Commercial Maintenance
- Commercial & Accounts Communications
- Booking service, estimate calls from customers
- Entering all quotes from Technicians and forwarding to Property Manager
- Burnaby BC
Administrative Assistant to the General Manager, Transmission Services Department
BC Hydro
08.2008 - 06.2012
- Outlook calendar management, booked lunches and travel accommodation for executives.
- Coordinate meetings and presentations
- Process invoices for payment
- Used Visio software, SAP, Microsoft Office Suite and PeopleSoft
- Reconciled local purchases and purchase orders
- Operated office equipment such as fax, switchboard, photocopier and scanner, label maker
- Performed routine clerical functions including ordering supplies, shipping, filing and managing all incoming and outgoing mail
- Performed data entry and document preparation/letter writing and correspondence
- Accurately handled bank deposits
- Burnaby, BC
Education
Leadership for Administrative Assistants -
Sauder School of Business
Vancouver, B.C.04.2010
Microcomputer Business Applications Diploma - undefined
CDI College
Burnaby, BC01.2005
Skills
- Reception
- Administration
- Executive support
- Customer service
- Communication skills
- MS Word
- Excel
- Outlook
- Wintac
- Visio
- One Plus
- SAP
- OneNote
- Epic
- Organization
- Multi-tasking
- Attention to detail
- Accuracy
Languages
English
Native or Bilingual
Timeline
Office Administrator
Prism Engineering
02.2025 - Current
Receptionist / Administrative Assistant
Reliance Insurance Group
08.2017 - 01.2025
Call Centre / Administrative Assistant
Telus
03.2015 - 07.2017
Dispatch and Sales Coordinator
Hillcrest Plumbing & Heating
10.2013 - 03.2015
VIP Sales
Milani Plumbing and Heating
07.2012 - 10.2013
Administrative Assistant to the General Manager, Transmission Services Department
BC Hydro
08.2008 - 06.2012
Microcomputer Business Applications Diploma - undefined
CDI College
Leadership for Administrative Assistants -
Sauder School of Business