SANDY TWARDOWSKY
Ignace,ON
Summary
Dynamic entrepreneur with a proven track record in operations management and customer service excellence, notably at K&S Bait and Tackle and K&S Petro Canada Service Centre. Skilled in merchandise planning and inventory control, Proficient in creating loyal customer bases and optimizing sales through strategic product placement. Demonstrates strong leadership in employee development and operational efficiency, ensuring significant business growth and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Bait Store Owner/Operator
K&S Bait and Tackle
05.2016 - Current
- Trained and motivated employees to perform daily business functions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
Server
Clooch's Tavern
12.2022 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Owner/Operator
K&S Petro Canada Service Centre
08.2004 - 03.2022
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Level II Dental Assisting
Cambrian College of Applied Arts And Technology
Greater Sudbury, None07-1995
Dental Assisting
Confederation College of Applied Arts And Technology
Thunder Bay, None04-1993
Skills
- Store operations
- Merchandise planning
- Operations Management
- Inventory Control
- Employee Scheduling
- Store maintenance
- Sales management
Languages
English
Full Professional
Timeline
Server
Clooch's Tavern
12.2022 - 03.2024
Bait Store Owner/Operator
K&S Bait and Tackle
05.2016 - Current
Owner/Operator
K&S Petro Canada Service Centre
08.2004 - 03.2022
Level II Dental Assisting
Cambrian College of Applied Arts And Technology
Dental Assisting
Confederation College of Applied Arts And Technology
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