Sandy Tejeda
Vancouver,BC
Summary
Detail-focused Administrator known for creating good customer relations. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Thule
West Vancouver , British Columbia
2022.05 - Current
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Sales Area Associate
Staples
Vancouver , BC
2021.12 - 2022.05
- Educated customers on special pricing opportunities and company offerings.
- Performed scheduled inventory counts and supply audits.
- Answered incoming telephone calls to provide store, product, and service information.
- Built trusting relationships with customers by making personal connections.
Operation Team Manager
Verizon
Santo Domingo , Santo Domingo DN
2019.09 - 2021.10
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Initiated training sessions and coached employees to develop effective staff.
- Drove account financials through team utilization, optimal staffing levels, and schedule adherence.
- Established daily, weekly and monthly goals as well as operational tactics to achieve targets.
- Coached staff on strategies to enhance performance and improve customer relations.
Retention Customer Service Representative
Conduent
Santo Domingo , Dominican Republic
2017.11 - 2018.10
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
Education
Associate of Arts - Business Hospitality
Cornestone Collage
Vancouver 2024-01
Diploma - Business Administration
ILAC
Vancouver, BC11.2022
Intermediate Certificate - Forext Trading
Udemy Online
San Francisco03.2020
Certificate - Economics
Udemy Online
San Francisco01.2020
Some College (No Degree) - Computing Science
Utesa
Dominican RepublicSkills
- Digital Marketing
- Flexible
- Team building
- People skills
- Customer Service
- Sales and Promotions
- Cash register operation
- Organizational skills
- Critical thinking
- Marketing and advertising
- Sales strategy
- Market trend analysis
- Financial analysis
- Marketing strategy
- Issue and conflict resolution
- Copywriting abilities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Portuguese
Limited
Timeline
Assistant Store Manager
Thule
2022.05 - Current
Sales Area Associate
Staples
2021.12 - 2022.05
Operation Team Manager
Verizon
2019.09 - 2021.10
Retention Customer Service Representative
Conduent
2017.11 - 2018.10
Associate of Arts - Business Hospitality
Cornestone Collage
Diploma - Business Administration
ILAC
Intermediate Certificate - Forext Trading
Udemy Online
Certificate - Economics
Udemy Online
Some College (No Degree) - Computing Science
Utesa
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