Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandy Tejeda

Vancouver,BC

Summary

Detail-focused Administrator known for creating good customer relations. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Thule
West Vancouver, British Columbia
05.2022 - Current
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Sales Area Associate

Staples
Vancouver, BC
12.2021 - 05.2022
  • Educated customers on special pricing opportunities and company offerings.
  • Performed scheduled inventory counts and supply audits.
  • Answered incoming telephone calls to provide store, product, and service information.
  • Built trusting relationships with customers by making personal connections.

Operation Team Manager

Verizon
Santo Domingo, Santo Domingo DN
09.2019 - 10.2021
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Initiated training sessions and coached employees to develop effective staff.
  • Drove account financials through team utilization, optimal staffing levels, and schedule adherence.
  • Established daily, weekly and monthly goals as well as operational tactics to achieve targets.
  • Coached staff on strategies to enhance performance and improve customer relations.

Retention Customer Service Representative

Conduent
Santo Domingo, Dominican Republic
11.2017 - 10.2018
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.

Education

Associate of Arts - Business Hospitality

Cornestone Collage
Vancouver
01-2024

Diploma - Business Administration

ILAC
Vancouver, BC
11.2022

Intermediate Certificate - Forext Trading

Udemy Online
San Francisco
03.2020

Certificate - Economics

Udemy Online
San Francisco
01.2020

Some College (No Degree) - Computing Science

Utesa
Dominican Republic

Skills

  • Digital Marketing
  • Flexible
  • Team building
  • People skills
  • Customer Service
  • Sales and Promotions
  • Cash register operation
  • Organizational skills
  • Critical thinking
  • Marketing and advertising
  • Sales strategy
  • Market trend analysis
  • Financial analysis
  • Marketing strategy
  • Issue and conflict resolution
  • Copywriting abilities

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Portuguese
Limited

Timeline

Assistant Store Manager

Thule
05.2022 - Current

Sales Area Associate

Staples
12.2021 - 05.2022

Operation Team Manager

Verizon
09.2019 - 10.2021

Retention Customer Service Representative

Conduent
11.2017 - 10.2018

Associate of Arts - Business Hospitality

Cornestone Collage

Diploma - Business Administration

ILAC

Intermediate Certificate - Forext Trading

Udemy Online

Certificate - Economics

Udemy Online

Some College (No Degree) - Computing Science

Utesa

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Sandy Tejeda