Sandy Rivera
Whittier
Summary
Dynamic After-School Program Leader with proven expertise in team collaboration, relationship building, and administrative management. Developed engaging programs that foster youth development while enhancing team performance through effective mentoring and communication.
Overview
14
14
years of professional experience
Work History
After-School Program Leader
Boys & Girls Club of Whittier
Whittier, CA
01.2022 - Current
- Developed engaging educational activities to foster youth learning and personal growth.
- Facilitated daily program operations, ensuring a safe and supportive environment for participants.
- Coordinated with staff to assess needs and implement tailored programming for diverse age groups.
- Mentored junior leaders, enhancing team performance through skill development and guidance.
- Developed effective team communication for successful project completion and timely delivery.
Lead Receptionist
California Eye Center Optometry
Monrovia, CA
08.2012 - 01.2019
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Supervised team of receptionists, fostering a collaborative and productive work environment.
- Implemented electronic health record systems to streamline patient information management.
- Trained new staff on best practices for customer service and office procedures.
- Coordinated communication between patients and healthcare providers to ensure timely follow-ups.
- Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Implemented an updated filing system that allowed for easy document retrieval while adhering to confidentiality requirements.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CASkills
- Parent communication
- Social development
- Team collaboration
- Microsoft office
- Relationship building
- Student achievement
- Bilingual
- Positive reinforcement
- Administrative management
- Community relations
Languages
Spanish
Full Professional
Timeline
After-School Program Leader
Boys & Girls Club of Whittier
01.2022 - Current
Lead Receptionist
California Eye Center Optometry
08.2012 - 01.2019
High School Diploma -
El Rancho High School