Sandy Perez
Hemet
Summary
Detail-oriented Registered Dental Assistant with a strong background in oral hygiene education and conflict resolution. Proven ability to assist in various dental procedures while ensuring patient comfort and safety. Seeking to leverage skills to enhance patient experiences and support a high-performing dental team.
Overview
13
13
years of professional experience
Work History
Registered Dental Assistant
Vernon Dental Group
San Bernardino, CA
03.2021 - Current
- Assisted dentists during procedures, ensuring patient comfort and safety.
- Maintained accurate patient records and documentation for clinical efficiency.
- Prepared treatment rooms, sterilized instruments, and organized materials effectively.
- Educated patients on oral hygiene practices, promoting preventive care initiatives.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Customer Service Representative
California Check Cashing Stores
Hemet, CA
11.2019 - 06.2021
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Processed check cashing transactions accurately, ensuring compliance with company policies.
- Trained new employees on customer service protocols and operational procedures.
- Implemented process improvements to streamline transaction workflows and reduce wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Dental Assistant
Towngate Family Dental & Orthodontics
Moreno Valley, CA
03.2018 - 11.2019
- Assisted in chairside procedures, ensuring patient comfort and supporting dental team.
- Managed patient records using digital management systems to maintain accuracy and confidentiality.
- Sterilized instruments and maintained cleanliness in compliance with infection control protocols.
- Educated patients on post-treatment care and oral hygiene best practices to promote health awareness.
Customer Service Representative
California Check Cashing Stores
Hemet, CA
07.2017 - 02.2018
- Collaborated with team members to maintain a positive work environment and optimize service delivery.
- Conducted regular audits of transactions to ensure accuracy and prevent discrepancies.
- Developed training materials for ongoing staff development in customer service best practices.
- Led initiatives to enhance customer engagement through feedback collection and analysis.
Shift Leader
Jack in the Box
San Jacinto, CA
12.2015 - 06.2017
- Supervised team performance to ensure compliance with operational standards and customer service excellence.
- Trained and mentored new employees, fostering a collaborative work environment and skill development.
- Implemented cost-saving measures that enhanced operational efficiency and reduced waste in food preparation processes.
- Coordinated shift schedules to optimize staffing levels during peak hours, improving service speed and accuracy.
- Collaborated with management on strategic initiatives to improve operational workflows and employee engagement programs.
- Trained new employees and delegated daily tasks and responsibilities.
Cashier
Santanas Mexican Food
San Jacinto, CA
08.2013 - 11.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Assisted in training new cashiers on operational procedures and best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Registered Dental Assistant -
UEI College
Riverside, CA10-2018
High School Diploma -
Mountin View High School
San Jacinto06-2016
Skills
- Time management capabilities
- Oral hygiene education
- Detail-oriented mindset
- Appointment scheduling efficiency
- Dental radiography
- Conflict resolution strategies
- Dental procedure assistance
- Orthodontic assistance experience
- Periodontal treatment support
- Pediatric dentistry
- Periodontics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registered Dental Assistant
Vernon Dental Group
03.2021 - Current
Customer Service Representative
California Check Cashing Stores
11.2019 - 06.2021
Dental Assistant
Towngate Family Dental & Orthodontics
03.2018 - 11.2019
Customer Service Representative
California Check Cashing Stores
07.2017 - 02.2018
Shift Leader
Jack in the Box
12.2015 - 06.2017
Cashier
Santanas Mexican Food
08.2013 - 11.2015
Registered Dental Assistant -
UEI College
High School Diploma -
Mountin View High School