Sandy Nguyen
Etobicoke,ON
Summary
Proven to excel in customer service and problem-solving, I leveraged my skills at a young age working at Harvey’s restaurant to enhance client satisfaction and exceed service goals. Recognized for my high-energy attitude and effective communication, I collaborated with teams at Market Probe and Boat Cleaning to achieve notable improvements in customer engagement and sales outcomes, showcasing reliability and a professional demeanor.
Overview
14
14
years of professional experience
Work History
What A Catch Boat Cleaning
Trudee
Mississauga, Ontario
05.2014 - 07.2018
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance and repair.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Identified needs of customers promptly and efficiently.
Market Probe Canada Telemarketer
Bradley
Toronto, Ontario
09.2007 - 08.2012
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Initiated outbound calls to prospective clients using scripts.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
- Greeted customers in a friendly, professional manner on the phone.
Harvey’s Restaurant
Manny
Etobicoke, ON
11.2004 - 05.2007
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Thomas L Kennedy Secondary School
Mississauga, ON06-2009
Skills
- Customer service
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
- Cultural awareness
- Good Telephone Etiquette
- Multi-task management
- High-energy attitude
- Positive and professional
- Punctuality and reliability
Timeline
What A Catch Boat Cleaning
Trudee
05.2014 - 07.2018
Market Probe Canada Telemarketer
Bradley
09.2007 - 08.2012
Harvey’s Restaurant
Manny
11.2004 - 05.2007
High School Diploma -
Thomas L Kennedy Secondary School