Sandy Momba

Results-driven client relations and healthcare administration professional with 5+ years of experience in scheduling, billing coordination, and high-volume customer service. Proven ability to streamline processes, resolve issues efficiently, and improve client satisfaction. Multilingual in French, English, and Haitian Creole. Known for exceptional communication, organizational skills, and relationship-building with clients, colleagues, and healthcare providers.

• Expert in managing high-volume healthcare scheduling and multi-line contact center operations.
• Strong record of meeting and exceeding KPIs, including scheduling accuracy, call/chat handling, and quality assurance.
• Proficient in billing, reporting, and maintaining compliance with organizational policies and employment standards.
• Advanced computer literacy: Avaya, CareMaster EX Navigation, Accumatica, Freshdesk, Microsoft Office Suite.
• Fluent in French, English, and Haitian Creole; excels in cross-cultural communication.
• Recognized for multitasking under pressure while maintaining accuracy and attention to detail.