Sandy Miranda
Ancaster,ON
Summary
Mature 42 year old bilingual in both Portuguese and English.
Driven Senior Hairdresser and Store Manager at Lighthouse Fish Market, I leveraged client relationship building and strategic merchandising to boost sales by notable percentages. Skilled in advanced haircutting techniques and effective problem-solving, I excel in fostering professional growth and enhancing customer satisfaction through innovative promotions and meticulous service standards.
Overview
24
24
years of professional experience
Work History
Senior Hairdresser
Jean Millies, Self Employed
05.2018 - Current
Store Manager of Operations
Lighthouse Fish Market
05.2000 - 05.2024
- Increased sales by Number% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Advanced Diploma - Hairdresser
Marca College
Hamilton, ON06.2018
Skills
- Goal Setting and Achievement
- Client Relationship Building
- In-depth Consultations
- Professionalism and Ethics
- Continuing education
- Effective problem solving
- Client Retention Strategies
- Relationship Building
- Social skills
- Workspace Organization
- Cash Register Operation
- Clear Communication
- Customer Consultation
- Staff Supervision
- Relationship building and management
- Appointment Scheduling
- Social Media Marketing
- Health Code Compliance
- Tool, Equipment, and Surface Sanitizing
- Adaptable to Changing Client Needs
- Creativity and Originality
- Payment Processing
- Marketing familiarity
- Networking expertise
- Outstanding client retention
- Product Knowledge
- POS Terminal Operation
- Service Marketing
- Persuasion and Personal Influence
- Data Entry
- Decision-Making
- Business Management
- Employee Training
- Word Processing
Languages
Portuguese
Full Professional
Timeline
Senior Hairdresser
Jean Millies, Self Employed
05.2018 - Current
Store Manager of Operations
Lighthouse Fish Market
05.2000 - 05.2024
Advanced Diploma - Hairdresser
Marca College
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