Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic

Sandy Mackinnon

Summary

A dedicated professional with a strong work ethic and Good customer service skills, who takes on tasks with the mindset to finish whats been started, while trying to find new ways of efficiently problem solve.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Home Support Worker

Kindred Home Care
03.2023 - Current
  • Provided emotional support and companionship to patients, improving overall well-being.
  • Monitored patients for changes in condition and reporting any concerns to healthcare providers.
  • Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
  • Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
  • Monitored progress and documented patient health status changes to keep care team updated.

Call Center Representative

Accenture
08.2022 - 03.2023
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client needs are met.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Line Cook

Buffet Express
03.2021 - 08.2022
  • worked with team members to keep a clean working environment.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Supported head chef during high-volume periods by efficiently executing tasks.
  • Boosted employee morale through positive attitude, willingness to help out others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

Sanitation Technician

Fredericton Direct Charge Co-op
01.2019 - 03.2021
  • Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures During Covid.
  • Supported quality control measures by thoroughly sanitizing production equipment between product runs.
  • Reduced cross-contamination risks by properly handling chemicals and maintaining designated storage areas.
  • Employed power equipment and hand tools in cleaning and general maintenance.
  • Conducted regular inspections of equipment and facilities, identifying potential issues and taking corrective action as needed.

Skills

  • Reliability and punctuality
  • Adaptable to change
  • Progress documentation
  • Respect for privacy
  • First aid and safety
  • Strong work ethic
  • Exceptional customer service

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • First Aid Certification - St John Ambulance.
  • Certified Medication Aide (CMA)
  • Adult CPR/AED certification – American Red Cross.
  • Personal Care Aide Certification (PCA)

Timeline

Home Support Worker

Kindred Home Care
03.2023 - Current

Call Center Representative

Accenture
08.2022 - 03.2023

Line Cook

Buffet Express
03.2021 - 08.2022

Sanitation Technician

Fredericton Direct Charge Co-op
01.2019 - 03.2021
  • First Aid Certification - St John Ambulance.
  • Certified Medication Aide (CMA)
  • Adult CPR/AED certification – American Red Cross.
  • Personal Care Aide Certification (PCA)

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Sandy Mackinnon