Sandy Korkis
Windsor,ON
Summary
A customer-focused approach and strong sales background, I bring excellent communication and problem-solving skills to every task. Proficient in basic Microsoft Office skills such as Word, Excel and PowerPoint. I excel in collaborative team environments and with my ability to juggle tasks and collaborate with colleagues makes me a valuable asset in dynamic team settings
Overview
8
8
years of professional experience
Work History
Senior Customer Experience Associate
Scotiabank
11.2022 - Current
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional services
- Skilled in efficiently opening bank accounts and credit cards, ensuring compliance with regulations and providing exceptional customer service throughout the process
- Handling cash flow operations and coordinating cash orders for the branch every week
- Implementing efficient filing systems, conducting regular inventory checks, and delegating tasks effectively
- Assisting with additional tasks, supporting the branch manager in various responsibilities, and proactively taking on extra duties to contribute to the overall success of the branch
Customer Experience Associate
Scotiabank
02.2020 - 11.2022
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements
- Employed active listening skills to accurately understand customer concerns and address them effectively
- Experienced in overseeing branch operations, including opening and closing procedures
- Looked for additional ways to expand products to customers by upselling new products and services
- Efficiently handle cash transactions, including deposits, withdrawals, and transfers
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
- Promote bank products and services to meet customer needs and enhance their banking experience
Retail Sales Key Holder
Aldo Group
07.2016 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Maintained a high level of product knowledge, providing accurate information to customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintain a tidy and organized store environment to enhance the experience
- Collaborate with team members to achieve sales goals and create a positive work environment
Skills
- Excellent communication skills
- Strong attention to detail
- Customer service-oriented
- Proficient in Microsoft Office Suite
- Time management skills
- Problem-solving abilities
Timeline
Senior Customer Experience Associate
Scotiabank
11.2022 - Current
Customer Experience Associate
Scotiabank
02.2020 - 11.2022
Retail Sales Key Holder
Aldo Group
07.2016 - 09.2020
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