Sandy Kodeiri
Toronto,ON
Summary
Motivated and customer-focused Retail Associate with extensive experience across diverse retail settings. Proven ability to elevate customer satisfaction through outstanding service, deep product knowledge, and tailored recommendations. Demonstrates strong skills in inventory management, transaction processing, and maintaining an organized, visually appealing store environment. Successful in driving sales through strategic promotional efforts and keen attention to detail. Exceptional communicator with a talent for addressing customer inquiries and resolving issues effectively. Committed to continuous professional development and staying abreast of industry trends to enhance customer experiences and achieve sales targets.
Overview
16
16
years of professional experience
Work History
Sales Associate
Bookland Bookstore and Stationery
09.2011 - 04.2024
- Offered expert guidance to customers in product selection, addressed inquiries, and resolved purchase-related issues efficiently.
- Monitored stock levels, placed replenishment orders, and ensured shelves were well-organized and tidy.
- Executed sales strategies and promotions to boost revenue and attract new customers.
- Processed transactions accurately, managed the cash register, and prepared daily financial reports.
- Trained and mentored new employees in customer service best practices and effective sales techniques.
Sales Associate
Sisley Fashion Brand
04.2009 - 08.2011
- Evaluating customer needs and preferences to deliver tailored recommendations and personalized services.
- Designing and executing online marketing campaigns using digital tools to attract new customers and boost customer acquisition.
- Leveraging CRM systems to effectively manage customer data, improve engagement, and streamline follow-up processes.
- Enhancing customer relationships by actively engaging with customers on social media platforms and addressing their feedback and queries.
- Demonstrating proficiency in interacting with diverse personality types and managing various customer interactions with ease.
Sales Associate
Shemroun Computer and Mobile Retail Center
04.2008 - 03.2009
- Continuously updated with the latest technology trends and new products to provide informed recommendations.
- Skilled in understanding and addressing customer needs, evaluating various conditions from their perspective, and maintaining effective communication.
- Committed to ongoing skill improvement and sales knowledge through reading and attending relevant training courses.
- Adept at following up on customer issues and requests after purchase, ensuring excellent support and customer satisfaction
Education
Bachelor of Science - Industrial Engineering
Azad University
Tehran, Iran10.2011
Skills
Customer Service
Inventory Management
Sales and Marketing
Staff Training
Cash Handling and Management
Customer Relationship Management (CRM)
Continuous Learning and Skill Development
Post-Purchase Support
Teamwork and Collaboration
Timeline
Sales Associate
Bookland Bookstore and Stationery
09.2011 - 04.2024
Sales Associate
Sisley Fashion Brand
04.2009 - 08.2011
Sales Associate
Shemroun Computer and Mobile Retail Center
04.2008 - 03.2009
Bachelor of Science - Industrial Engineering
Azad University
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