Sandy D'Acey

• Tour guide and professional driver with a commercial driver’s license, safely transporting people or goods in a luxury vehicle to a variety of destinations;
• Highly skilled with full knowledge of current driving laws;
• Knowledgeable of best routes to safely and efficiently assist passengers in arriving at their destination on time;
• Professional hospitality and customer service skills, providing exceptional experience;
• Knowledge of operational, mechanical and safety features in luxury cars or vans;
• Provide assistance with luggage or other personal items (up to 50lbs).

• Taught curriculum enhanced lesson plans to educate over 400 students about fundamentals and history of music.
• Implemented effective warm-up exercises that improved students'' vocal range, pitch accuracy, and breath control.
• Demonstrated patience when working with students who struggled with certain concepts or had difficulty grasping new techniques, leading to eventual mastery and increased selfconfidence.
• Facilitated workshops focused on advanced vocal techniques such as vibrato control or ornamentation execution for more experienced singers looking to expand their skillset further.
• Organized engaging recitals to showcase students'' talents and boost their confidence in performing publicly.
• Cultivated a supportive learning atmosphere by creating an open dialogue between teacher and student, encouraging questions and fostering an environment where mistakes were seen as opportunities for growth.
• Improved communication skills between parents and the studio regarding scheduling changes or payment discussions to ensure smooth operations.
• Increased student performance levels by consistently monitoring progress and adjusting lesson plans accordingly.
• Assisted students in overcoming performance anxiety through relaxation techniques and positive reinforcement strategies.
• Maintained accurate records of each student''s progress, enabling tailored instruction for individual needs and goals.
• Provided guidance on performance etiquette, stage presence, and audience engagement during recitals or concerts.
• Developed strong relationships with students, fostering a comfortable learning environment for optimal growth in vocal abilities.
• Supported singers participating in recording sessions and live performances.

• Create and facilitate customized and quality programming/activities, adhering to seven levels of wellness, as directed; planned and coordinated logistics and materials;
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff;
• Perform a variety of manual, clerical and support functions in connection with independent seniors in recreation and activity programs;
• Provide residents with a safe and comfortable environment; adherence to health and safety policy and procedures;
• Proficient in emergency response procedures for over 200 residents;
• Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.

• Excelled in customer service
• Supported online and in-store sales
• Liaison with school administrators
• Quality assurance; Product and service trouble-shooting
• Administrative duties
• Staff Training

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Increased customer retention rates by implementing customer feedback into actionable improvements.

• Project and administrative support; client maintenance;
• Project coordination and scheduling installation of sound masking sytems;
• Administrative duties, shipping of product, and file management.

Executive Assistant - Sales| Haworth Inc. (formerly SMED International) | 2004-2005 Promoted to Contractor from Dec 04 – Dec 05
• Administrative support for Sales Executives and sales teams
• Executive scheduling and Travel planning; processed and tracked expenses
• Project Management; managed confidential and sensitive special projects