Sandy Barsoum

• Welcomed patients warmly and prepared them for consultations, ensuring an organized and efficient check-in process.
• Managed appointment scheduling, including booking, rescheduling, cancellations, and reminder calls.
• Collected patient histories and updated electronic medical records to support clinical documentation using the OSCAR Pro system.
• Supported Dr. Faheim by organizing patient charts, medical forms, and prescription refills.

• Answered incoming calls and responded to inquiries from patients and other medical offices.
• Greeted and checked in patients, updating patient information using the OSCAR Pro system.
• Retrieved faxes and uploaded documents to patient charts.
• Managed front office customer service and appointment management.
• Processed referrals for specialist care when requested by the physician.

• Taught Arabic language skills to beginner and intermediate learners of various ages.
• Supported beginner and intermediate learners in mastering Modern Standard Arabic and dialectical nuances.
• Promoted confidence and fluency through interactive teaching methods, including conversation practice and cultural discussions.
• Developed customized lesson plans focusing on reading, writing, grammar, vocabulary, and conversational Arabic.

Women's Pelvic and Core Health Research
Collaborated with Rita Banyameen

• Conducted research focused on advancing women's pelvic health.
• Worked alongside an engineering professor to design and develop innovative health machines tailored for women's needs.
• Contributed to the development of solutions aimed at improving pelvic and core health.

• Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
• Communicated with other counselors to coordinate group activities.
• Demonstrated strong leadership during emergency situations, ensuring the safety and well-being of campers and children's.

• Spread faith through various evangelistic means, including preaching, Bible readings and group activities.
• Planned and completed group projects, working smoothly with others.
• Visited with housebound individuals to offer physical assistance, social interaction and emotional support.
• Successfully improved the English language skills of young children during the mission trip.
• Created a positive and inclusive learning environment where students from diverse backgrounds felt comfortable expressing themselves and building a long lasting friendships.

• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Protected patients by observing strict HIPAA guidelines.
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

• Handled patients inquiries and complaints to ensure excellent service
• Greeted patients upon arrival in a polite and professional manner
• Improved operations by working with team members and patients to find workable solutions
• Assisted with answering telephone calls, managing databases and drafting correspondence.

• Provided individualized tutoring in English, math, and science for students from grades 2 to 9, supporting both academic development and confidence-building.
• Developed and implemented individualized lesson plans for students based on their needs and learning styles.
• Fostered a positive, supportive environment that encouraged critical thinking and independent learning.
• Maintained communication with parents to report on progress and recommend strategies for continued success.
• Designed engaging educational activities and practice exercises tailored to Ontario curriculum standards.

• Packaged food for giving away
• Assisted seniors with grocery to cars as required
• Prepared food bags and maintained orderliness of the food bank area

• Booked appointments, registered patients
• Took patients to their room
• Answered visitor questions, offered directions and escorted to destination