Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandy Bacchus

Edmonton,Canada

Summary

A dedicated, efficient, and reliable individual with several years of experience within the Accounting/Administrative Field and approximately one year of experience in Information Technology. Expertise in using technical knowledge to provide clients with assistance and troubleshooting techniques. Exceptional writing and vocal communication abilities, able to convey difficult material to end-users to enable efficient technology usage. Hard-working and trustworthy professional. Strong knowledge of IT infrastructure and procedures combined with hands-on skills in using various computer applications. Possess strong interpersonal, problem-solving, and organizational skills combined with the ability to work productively within a team environment, communicate with all levels of management, and grasp new procedures concepts quickly. Bilingual in English and French.

A highly resourceful professional with superb analytical, problem-solving, and decision-making skills together with the tact, and diplomacy required to handle sensitive issues and generate positive outcomes. In-depth knowledge of Customer Service and ability to meet tight project deadlines. Hardworking and willing to dedicate time and effort to improve company performance. Possess excellent verbal and written communication skills. Excellent organizational and interpersonal skills. Thorough knowledge of clerical procedures and standards for preparing documents. A relationship builder with a personal presence to inspire cooperation and achieve synergy among teams.

Overview

11
11
years of professional experience

Work History

IT Service Desk Technician

Muskoka Algonquin Hospital
09.2023 - 12.2023
  • Worked as the initial point of contact for hospital staff and performed Helpdesk support duties via phone support
  • Conducted remote troubleshooting by using diagnostic methods and relevant inquiries
  • Take clients through the steps involved in fixing the problems
  • Password reset for Active Directory and some other proprietary applications
  • Add and delete user and computer accounts from Active Directory
  • Deleted unused user-profiles and Windows updates on several guest computers throughout the hospital to improve both computer performance and security threats

ITSM Data Analyst

LifeLabs
09.2022 - 12.2022
  • Qualitative and quantitative analysis of IT service records and self-generated reports
  • Analyze, interpret, and develop data-driven insights from the ITSM platform to IT teams in improving end-user experience and efficiently executing an existing process
  • Developed, improved, and efficiently executed the existing process for trend analysis
  • Assisted management and process owners with opportunities for ITSM tool enhancements or process maturity charges
  • Analyzed Incident reports and reported to management regarding observations that require process improvement
  • Worked on scorecard metrics to assist with coaching technicians

Accounting Administrator

Mercedes Ben
01.2018 - 12.2019
  • Complied with all policies and procedures regarding manufacturers' invoices
  • Managed various accounting duties such as posting invoices, electronic transfers, posting journal entries, auditing, and entering sales reports
  • Analyzed accounting information, determined, and reconciled discrepancies to ensure accuracy
  • Worked as part of a team in performing other related duties as required

Account Payable Associate

Cineplex Entertainment Ltd.
01.2013 - 12.2018
  • Processed Fix Asset invoices, Voucher builds for vendors, and edited vouchers
  • Analyze accounting information, determine, and reconcile discrepancies to ensure accuracy
  • Managed tasks and posted invoices, purchase orders, and expense reports all cycle AP
  • Verify that transactions comply with financial policies and procedures and resolve invoice discrepancies
  • Verifies accuracy of accounts statement by comparing accounts payable source with vendor accounts details
  • Code, total, enter, verify, and reconcile transactions such as accounts payable and receivable, purchase orders, cheques, and invoices
  • Maintained accuracy when figuring out numbers and sums like discounts, interest, commissions, proportions, and percentages
  • Verify that transactions comply with financial policies and procedures

Education

Georgian College - Diploma

Computer System Technician - Networking
Barrie, ON

Centennial College - GED

Certified General Accountant
Toronto, ON

Herzing College - Certificate

Office Automation/Accounting
Montreal, QC

GED -

ITIL®4 Foundation - ITSM

Office System Technology - Degree Program

CEGEP Vanier
Montreal, QC

Skills

  • Beyond Trust
  • Citrix
  • Issue Track
  • Overture
  • Cerner
  • Smartsheet
  • AWS Cloud
  • Extreme Cloud IQ
  • Wazuh OVA
  • Microsoft Office 365 (Word, Excel, Access, Outlook, PowerPoint, Visio)
  • Internet Explorer
  • Mozilla Firefox
  • People Soft
  • Read Soft
  • Medius
  • BMC-Helix
  • ASI
  • LIBRA
  • Newstar/REMS
  • AccPac
  • Business Vision
  • Accountivity
  • Claim Track
  • Great Plaines
  • Windows Server 2019
  • Windows 10 Educational
  • Windows Server 22
  • SQL Server 2019
  • Linux
  • VMware Workstation Pro
  • Visual Studio Code
  • Python
  • Virtual Box
  • Packet Tracer
  • Microsoft Visio

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

IT Service Desk Technician

Muskoka Algonquin Hospital
09.2023 - 12.2023

ITSM Data Analyst

LifeLabs
09.2022 - 12.2022

Accounting Administrator

Mercedes Ben
01.2018 - 12.2019

Account Payable Associate

Cineplex Entertainment Ltd.
01.2013 - 12.2018

Georgian College - Diploma

Computer System Technician - Networking

Centennial College - GED

Certified General Accountant

Herzing College - Certificate

Office Automation/Accounting

GED -

ITIL®4 Foundation - ITSM

Office System Technology - Degree Program

CEGEP Vanier
Sandy Bacchus