Sandy Armstrong
Los Angeles
Summary
Committed and motivated professional with exceptional customer service and decision making skills. Recognized for a strong work ethic, professional demeanor and proactive initiative. Flexible, hardworking and driven to succeed in fast paced environments while maintaining a high standard of performance and reliability.
Overview
17
17
years of professional experience
Work History
Operational Controller
Pattons of California
10.2022 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Directed operational strategy to enhance efficiency and productivity across all departments.
- Collaborated with cross-functional teams to drive process improvements and optimize financial performance.
- Assisted department heads in developing their respective budgets while keeping overall organizational goals in mind.
- Processed customer invoices and ensured timely payments to maintain cash flow.
- Utilized accounting software to track receivables and generate accurate financial reports.
- Monitored aging accounts receivable and implemented collection strategies to minimize delinquencies.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Oversaw logistics operations, ensuring timely delivery of goods and services.
- Coordinated transportation schedules, optimizing routes for improved delivery efficiency.
Courier
FedEx
03.2015 - 10.2022
- Provide efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.
- Answer customer questions on FedEx features of service and keep customers informed about the company and its service.
- Ensure that proper labeling is provided, and that all paperwork is complete, neat and accurate.
- Scan packages according to prescribed procedures.
Branch Specialist I
Automobile Club of Southern California
08.2016 - 09.2018
- Thrive in a sales and service environment with established individual and team goals
- Interface with members with confidence and a smile while listening carefully, and assessing their needs.
- Work in a fast pace environment with attention to detail and the ability to multi-task.
- Assist members with DMV registration renewals, moving permits, etc
Financial Aid Advisor
ICDC College
10.2013 - 05.2015
- Responsible for ethically and accurately responding to inquires regarding financial aid.
- Successfully guided prospective students through the financial aid process in accordance with ICDC College’s established procedures and code of ethics as well as strict compliance with accrediting and regulatory standards.
- Provided Entrance and loan counseling of Federal/Private loans.
- Audit/reviewed files for accuracy.
- Assist with achieving department goals.
Senior Admissions Representative
UEI College
03.2013 - 10.2013
- Heavy outbound calls
- Interview and tour prospect students.
- Recommended and enroll students into career of choice.
- Completed enrollment paperwork and follow up.
Default Prevention Specialist
UEI College
09.2011 - 03.2013
- Conduct loan exit counseling with students.
- Ensure that all students had appropriate guidance to make informed loan repayment decisions.
- Maintained timely and accurate reporting of results.
- Updated and maintained appropriate records, including keeping current contact information.
- Worked with students to assess financial need, explained best financial options.
Manager
LA Shoe Stop
08.2008 - 09.2011
- Completed store operational requirements by scheduling and assigning employees.
- Maintained responsibility for the overall daily operations.
- Managed budgets, marketing, merchandising and rotating inventory of stock.
- Ensured proper handling of daily receipts, balanced registers and bank accounts, prepared and made deposits.
Education
Bachelor of Science - Criminal Justice
Westwood College
Torrance, CA01.2011
Diploma - undefined
Gardena High School
Gardena, CA01.2002
Skills
- Fluent in English and Spanish
- Strong attention to detail
- Effective organizational abilities
- Active listening abilities
- Exceptional customer service
- Proficient in advanced computer applications
- Analytical problem solver
- Professional demeanor
Timeline
Operational Controller
Pattons of California
10.2022 - Current
Branch Specialist I
Automobile Club of Southern California
08.2016 - 09.2018
Courier
FedEx
03.2015 - 10.2022
Financial Aid Advisor
ICDC College
10.2013 - 05.2015
Senior Admissions Representative
UEI College
03.2013 - 10.2013
Default Prevention Specialist
UEI College
09.2011 - 03.2013
Manager
LA Shoe Stop
08.2008 - 09.2011
Diploma - undefined
Gardena High School
Bachelor of Science - Criminal Justice
Westwood College
Similar Profiles
Lewis BarkerLewis Barker
Parts Manager / Service Advisor at Pattons of CaliforniaParts Manager / Service Advisor at Pattons of California
LESLEY HOLMESLESLEY HOLMES
Manager at Pattons Fine JewelryManager at Pattons Fine Jewelry
Kendrick GareyKendrick Garey
Plumbers Hand at Pattons Plumbing and HeatingPlumbers Hand at Pattons Plumbing and Heating
Ava GarciaAva Garcia
Host/Server at Perfect Pear BistroHost/Server at Perfect Pear Bistro
Nzingha JonesNzingha Jones
School Ambassador at Immaculate Heart High SchoolSchool Ambassador at Immaculate Heart High School