Sandy Armstrong
Los Angeles
Summary
Committed and motivated professional with exceptional customer service and decision making skills. Recognized for a strong work ethic, professional demeanor and proactive initiative. Flexible, hardworking and driven to succeed in fast paced environments while maintaining a high standard of performance and reliability.
Overview
17
17
years of professional experience
Work History
Operational Controller
Pattons of California
10.2022 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Directed operational strategy to enhance efficiency and productivity across all departments.
- Collaborated with cross-functional teams to drive process improvements and optimize financial performance.
- Assisted department heads in developing their respective budgets while keeping overall organizational goals in mind.
- Processed customer invoices and ensured timely payments to maintain cash flow.
- Utilized accounting software to track receivables and generate accurate financial reports.
- Monitored aging accounts receivable and implemented collection strategies to minimize delinquencies.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Oversaw logistics operations, ensuring timely delivery of goods and services.
- Coordinated transportation schedules, optimizing routes for improved delivery efficiency.
Courier
FedEx
03.2015 - 10.2022
- Provide efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.
- Answer customer questions on FedEx features of service and keep customers informed about the company and its service.
- Ensure that proper labeling is provided, and that all paperwork is complete, neat and accurate.
- Scan packages according to prescribed procedures.
Branch Specialist I
Automobile Club of Southern California
08.2016 - 09.2018
- Thrive in a sales and service environment with established individual and team goals
- Interface with members with confidence and a smile while listening carefully, and assessing their needs.
- Work in a fast pace environment with attention to detail and the ability to multi-task.
- Assist members with DMV registration renewals, moving permits, etc
Financial Aid Advisor
ICDC College
10.2013 - 05.2015
- Responsible for ethically and accurately responding to inquires regarding financial aid.
- Successfully guided prospective students through the financial aid process in accordance with ICDC College’s established procedures and code of ethics as well as strict compliance with accrediting and regulatory standards.
- Provided Entrance and loan counseling of Federal/Private loans.
- Audit/reviewed files for accuracy.
- Assist with achieving department goals.
Senior Admissions Representative
UEI College
03.2013 - 10.2013
- Heavy outbound calls
- Interview and tour prospect students.
- Recommended and enroll students into career of choice.
- Completed enrollment paperwork and follow up.
Default Prevention Specialist
UEI College
09.2011 - 03.2013
- Conduct loan exit counseling with students.
- Ensure that all students had appropriate guidance to make informed loan repayment decisions.
- Maintained timely and accurate reporting of results.
- Updated and maintained appropriate records, including keeping current contact information.
- Worked with students to assess financial need, explained best financial options.
Manager
LA Shoe Stop
08.2008 - 09.2011
- Completed store operational requirements by scheduling and assigning employees.
- Maintained responsibility for the overall daily operations.
- Managed budgets, marketing, merchandising and rotating inventory of stock.
- Ensured proper handling of daily receipts, balanced registers and bank accounts, prepared and made deposits.
Education
Bachelor of Science - Criminal Justice
Westwood College
Torrance, CA01.2011
Diploma - undefined
Gardena High School
Gardena, CA01.2002
Skills
- Fluent in English and Spanish
- Strong attention to detail
- Effective organizational abilities
- Active listening abilities
- Exceptional customer service
- Proficient in advanced computer applications
- Analytical problem solver
- Professional demeanor
Timeline
Operational Controller
Pattons of California
10.2022 - Current
Branch Specialist I
Automobile Club of Southern California
08.2016 - 09.2018
Courier
FedEx
03.2015 - 10.2022
Financial Aid Advisor
ICDC College
10.2013 - 05.2015
Senior Admissions Representative
UEI College
03.2013 - 10.2013
Default Prevention Specialist
UEI College
09.2011 - 03.2013
Manager
LA Shoe Stop
08.2008 - 09.2011
Diploma - undefined
Gardena High School
Bachelor of Science - Criminal Justice
Westwood College