Sandy Aldrete Cortez
Anaheim
Summary
Experience with organizational skills to manage daily operations and resolve client issues efficiently with problem solving procedures. Dedicated to strengthening client relations and property maintenance. Developing knowledge of property regulations, procedures, and ensuring compliance and high standards of living for residents.
Overview
5
5
years of professional experience
Work History
Swim Instructor-Admin
WaterWorks Aquatics
05.2022 - Current
- Taught daily swim instruction to students varying in ages and skill levels. Providing consistent positive reinforcement and constructive feedback on technique.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
- Assisted with marketing and promoting of classes and services.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Mentored and trained new swim instructors on best practices.
- Collaborated with aquatic center staff to coordinate schedules, pool availability, and other logistical needs, ensuring smooth operation of swim lessons program.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed and implemented engaging lesson plans to enhance students' understanding of swimming techniques.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer problems and complaints with sensitivity and in a timely manner.
- Independently processed multiple projects with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and numerous office tasks when scheduling appointments.
Teen Mentor
Anaheim Union High School District
07.2020 - 05.2021
- Promoted healthy lifestyle choices through discussions on nutrition, exercise, and stress management techniques.
- Improved mentee academic performance by offering individualized tutoring sessions in challenging subjects.
- Collaborated with parents, teachers, and school administrators to address specific needs of mentees for personalized guidance
- Collaborated with fellow mentors to share best practices, resources, and ideas for enhancing the overall quality of the mentorship experience provided to teens.
- Organized engaging workshops and group activities to foster teamwork, leadership skills, and personal growth among mentees.
Education
Business Administration And Management
CYPRESS COLLEGE
Cypress, CA07-2026
REAL ESTATE LICENSE
KELLER WILLIAMS
ONLINE 10-2025
Skills
- Customer service
- Event planning
- Multitasking abilities
- Flexibility and adaptability
- Communication and interpersonal connection
- Positive reinforcement techniques
- Relationship and community building
- Issue resolution
Languages
English
Spanish
Timeline
Swim Instructor-Admin
WaterWorks Aquatics
05.2022 - Current
Teen Mentor
Anaheim Union High School District
07.2020 - 05.2021
Business Administration And Management
CYPRESS COLLEGE
REAL ESTATE LICENSE
KELLER WILLIAMS
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