Sandro Di Giambattista
AURORA,ON
Summary
Business professional prepared for leadership role with extensive experience in managing operations, driving sales and proven business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
19
19
years of professional experience
Work History
Owner/Operator
MSD Contracting
04.2007 - Current
- Oversaw daily operations, ensuring project timelines and budgets met client expectations.
- Trained and mentored team members, enhancing skills and productivity across projects.
- Analyzed project performance metrics to identify areas for operational improvement.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Baccalaureate of Honours in Commerce - Finance
University of Ottawa
Ottawa, Ontario05-2007
Skills
- Operations management
- Personnel management
- Strategic planning
- Relationship management
- Client relationship management
- Strong work ethic
- Decision-making
Languages
English
Professional Working
Timeline
Owner/Operator
MSD Contracting
04.2007 - Current
Baccalaureate of Honours in Commerce - Finance
University of Ottawa