Sandrine Laure Magni Moko Epse Mouoko
Saskatoon,SK
Summary
Dynamic and bilingual professional with a proven track record at Grateful Services Sarl for enhancing customer satisfaction and streamlining operations. Skilled in cash and personnel management, coupled with exceptional organizational and communication abilities. Demonstrated success in team collaboration and problem-solving, significantly improving operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Grateful Services Sarl
Douala, Cameroon
01.2020 - 03.2024
- Ensure customer prospecting, recruit and train cashiers
- Carry out banking operations, withdrawals and supplies for branches
- Research and develop the company by prospecting for new business partners, establishing sales policies, etc
- Ensure compliance control of operations
Cash Operator
Maj's travel in partnership with Wafacash
Douala, Cameroon
01.2018 - 01.2020
- Issue and receive financial transactions
- Handle cash register and daily reporting
- Prospect and develop customer loyalty
- Answering customer queries and following up where necessary
Customer Service Officer
Cameroon Tobacco Company
Yaoundé, Cameroon
01.2015 - 01.2018
- Manage incoming and outgoing calls to the call center.
- Search for new customers.
- Make customer surveys and loyalty campaigns for new products.
- Record and prepare daily reports, and follow up on FDV calls.
Executive Assistant
Archipel CM
Douala, Cameroon
01.2014 - 01.2015
- Handle incoming and outgoing user calls.
- Draft service offers, types, edits, and proofreads correspondence.
- Open and distribute incoming letters, and other documents.
- Schedule and confirm appointments and employer meetings
- Prepare assessment forms for customer services traning students.
- Monitor and manage the diary of the manager, and the sales and training assistant.
Education
B.A - Trilingual Literature
Public University of Dschang
Dschang, Cameroon01.2014
Literary High School Diploma -
Lycée Classique
Bafang, Cameroon01.2011
Skills
- Good secretarial skills include e-mail management, appointment scheduling, meeting organization, filing, and archiving
- Highly adaptable, multitasker, respectful, and honest
- Highly motivated, reliable, and able to solve customer service problems
- Excellent listening, communication, organizational, and analytical skills
- Excellent information gathering and processing skills
- Good cash and personnel management skills
- Good planning and administrative skills
- Ability to work independently and as part of a team
- Language skills: bilingual in French and English
- Computer skills: Microsoft Office Suite
References
Available upon request
Experienceyears
7
Volunteeringandhobbies
- President of United Heart Association, Cameroon, Charitable association, The association's mission was to send donations to orphanages and churches.
- Member of ASBED charitable association
- JESBA Association, Cameroon, Member of the student association,
- Hobbies : Gospel music, Dancing singing and theatre.
Languages
French
Full Professional
English
Professional
Certification
- Alison Certificate in Executive Assistant skills.
- Alison Certificate in Customer service skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Grateful Services Sarl
01.2020 - 03.2024
Cash Operator
Maj's travel in partnership with Wafacash
01.2018 - 01.2020
Customer Service Officer
Cameroon Tobacco Company
01.2015 - 01.2018
Executive Assistant
Archipel CM
01.2014 - 01.2015
B.A - Trilingual Literature
Public University of Dschang
Literary High School Diploma -
Lycée Classique
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