Sandrine Aschour
Roxboro,Quebec
Summary
Intuitive Clinical Manager proudly offering nearly ten years of comprehensive experience ensuring the care and treatment of patients are provided according to medical rules. Supervision of hundreds of employees and contractual staff. Approaches situations with a calm and objective eye, and with the well-being of all involved in mind. Mental health professional specializing in addictions, anxiety, divorce, relationships, and trauma. Manager who is highly skilled in crisis management, handling difficult situations with relative ease, finding creative solutions, and interventions. Detail-oriented and effective at working with clients from a wide range of backgrounds. Passionate about providing meaningful support and services to all clients. Versatile and adaptable, adept at working effectively with diverse populations.
Excellent verbal and written communication skills and first-rate abilities in calculating, recording and maintaining financial data.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Regional Clinical Supervisor
TELUS Health (formerly Lifeworks)
Montreal, QC
05.2022 - Current
- Responsible for various project management dossiers within the Employee and Family Assistance Program, Work Support Program, and Total Mental Health Program
- Responsible for overseeing quality insurance and best practice protocols, ensuring client satisfaction, handling of customer complaints, and finding innovation solutions to problems
- Interviewing, hiring, and onboarding new providers.
- Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.
- Oversaw the recruitment, onboarding, and training of new clinical staff members in the region.
- Collaborated with other departments to develop strategies that improved efficiency across the entire organization.
- Monitored daily operations at all sites to ensure they met organizational goals.
- Organized monthly meetings with clinical directors to review performance metrics and discuss opportunities for improvement.
Mental Health Counselor
Family The-ra-pie
Montreal, QC
02.2018 - Current
- Counseling within private practice, individuals, couples, and families for a variety of mental health issues
- Specializations in addictions, anxiety, relationship distress, and trauma
- Offering group therapy for adolescents and young adults suffering from anxiety privately and for the CIUSSS West Island of Montreal.
- Organized special events such as seminars or conferences related to mental health services.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Conferred with clients to discuss treatment options and therapy goals.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Executed appropriate risk-assessment and mitigation strategies.
- Provided counseling for relapse prevention, social issues and mental health problems.
Project Development Officer
English Montreal School Board – Montreal, QC
Montreal, QC
08.2017 - Current
- Researching, analyzing and developing activities related to drug abuse prevention in schools
- I was involved in the planning, coordination, implementation, and delivery of a comprehensive drug prevention protocol across the Board
- Conducted research into potential new projects and evaluated their feasibility.
- Identified training requirements for staff involved in the execution of various projects.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managing and supervising drug counselors and social workers, as well as overseeing external partners providing services to schools
- I collaborated in the evaluation of the drug abuse prevention needs of students, made recommendations to the concerned personnel, accompanied the school teams in the facilitation and integration of activities related to drug abuse prevention/intervention services, supported the implementation of prevention and promotion programs, and supported in-school personnel and professionals
- I was the liaison person between the CIUSSS across Montreal, CRD Foster Pavilion and the School Board, with respect to substance abuse prevention and intervention plans
- As a member of the Trauma Team for the EMSB, I was called upon to intervene in crisis situations across the board, offering crisis counseling and external resources to students and staff in need.
Youth Mental Health Human Relations Agent
CIUSSS West Island of Montreal
Montreal, QC
07.2021 - 07.2022
- Counseling youth aged 14-25 years for a variety of mental health issues, primarily anxiety, Borderline Personality Disorder, and depression
- Leading anxiety therapeutic groups.
Clinical Manager
Homewood Health EFAP
Montreal, QC
07.2021 - 03.2022
- Managing and overseeing the Greater Quebec team of over 300 clinical service providers within the Employee and Family Assistance Program
- Responsible for overseeing quality insurance and best practice protocols, ensuring client satisfaction, handling of customer complaints, and finding innovation solutions to problems
- Interviewing, hiring, and onboarding all new providers
- Participating in the crisis team to provide consultations to service providers during crisis calls afterhours.
- Developed and initiated departmental goals, standards of performance, policies and procedures.
- Monitored performance of clinical staff against established metrics.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve client service levels and service goals.
- Coordinated weekly work schedules for department employees.
- Spearheaded clinical training and orientation for newly hired staff and university students.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Created and implemented quality assurance programs to ensure client service levels and satisfaction.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Staff Clinician
Homewood Health EFAP
Montreal, QC
07.2021 - 08.2021
- Delivering EFAP services including confidential counselling, case management, direct clinical services, and assessments
- Establishing treatment plans, developing service plans which outline a specific plan of action with each client under periodical supervision, completing a comprehensive psycho-social assessment on clients as needed
- Participating in the crisis team to receive crisis calls afterhours.
- Provided direct clinical services to clients, including management of anxiety, depression, and crisis intervention.
- Created psychoeducational materials tailored towards specific client populations.
- Provided referrals to psychiatrists or other medical professionals when necessary.
- Responded promptly to emergency situations involving clients in distress.
- Educated clients about available resources such as support groups, local counseling centers, and other community programs that can help them manage their mental health issues more effectively.
Special Education Consultant/Readaptation Officer
English Montreal School Board – Montreal, QC
Montreal, QC
02.2017 - 06.2017
- I supported the school teams of the Outreach Network within the EMSB and took part in the evaluation process of placement of students from a mainstream setting to a more specialized one
- I worked closely with my counterparts within the various Health and Social Services networks (CIUSSS) around the island of Montreal to ensure access to services for the students and their families
- I worked with the liaison officer of the Department of Youth Protection and was the point of reference person for situations potentially requiring DYP intervention
- I assisted in the integration of special needs students back to their community schools
- I attended case conferences to ensure the smooth transition of students requiring a more specialized educational setting
- I supported the transfer of students exhibiting problematic substance abuse issues to a more structured academic environment and assisted the principal and coordinator of the Outreach Network with the implementation of a new program for such youth
- I researched best practices for substance abuse intervention programs and met with the Director of the APT addiction center in order to enlist them as future outside collaborators with the EMSB
- I also enlisted Chabad Lifeline as a community partner to implement and offer substance abuse prevention services in our high schools.
- Evaluated student needs to provide helpful resources and support.
- Provided consultation and direction to teachers, administrators, parents, and other professionals.
Project Development Officer (Healthy Schools Consultant)
English Montreal School Board – Montreal, QC
Montreal, QC
10.2016 - 02.2017
- I supported and implemented Healthy Schools (École en santé) in the EMSB in collaboration with the Health and Social Services Network (CIUSSS and other relevant partners), promoting a global and systematic vision of the health and wellness needs of youth, and appropriate strategies for their success to engage the school community in the planning, method and approach to the implementation of Bill 112 (prohibiting smoking on the school grounds of the primary and secondary schools)
- I evaluated the health needs for the youth, accompany the school teams in the facilitation and integration of the activities related to educational success plans, supported the implementation of prevention and promotion programs, and supported the facilitators and professionals of the CIUSSS working in the mandate of Healthy Schools (École en santé).
- Cultivated relationships with external parties such as CIUSSS, local Public Health departments, and other experts, in order to facilitate collaboration efforts.
- Produced thorough, accurate and timely reports of project activities.
- Facilitated brainstorming sessions among team members resulting in innovative solutions being developed quickly.
Human Relations Agent (Evaluation/Orientation Case Manager)
CISSS Montérégie Est, Department of Youth Protection – Vaudreuil-Dorion, QC
Vaudreuil-Dorion, QC
05.2008 - 10.2016
- I assessed and investigated the facts reported to us is the Department of Youth Protection (Child Protective Services) complaint, wrote up Court reports, coordinated with service providers such as psychiatric hospitals, detox centers, and community service centers
- I performed risk assessments of child abusers, engaged families looking for solutions, and decided which intervention to pursue, all the while liaising with collaborators.
- Supported family members by providing information on local support groups.
- Maintained up-to-date case records with case activity status.
- Attended court hearings as a representative of the Director of Youth Protection.
- Provided crisis intervention support for clients in emergency situations.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
Community Based Educator/ Rehabilitation Educator
CIUSSS Ouest de Montréal, Batshaw Youth and Family Centers – Montreal, Qc
Montreal, QC
04.1998 - 11.2008
- Counseled clients to help them understand and overcome personal, social and behavioral problems
- Met with clients in their homes to promote continuity of care
- Worked to improve the physical, emotional, intellectual and social development of vulnerable children, youth and families
- Led supportive group discussions and education sessions with alcohol and drug users and their families
- Obtained the necessary signatures on 'Release of Information' forms to obtain medical and treatment records from other service providers
- Consulted with other staff members regarding treatment plans as deemed appropriate by the team leader
- Oversaw anger management, social skill development and mental health awareness programs
- Managed and restrained violent, potentially violent and suicidal clients
- Encouraged clients to get involved in social, recreational and other therapeutic activities to enhance interpersonal skills and develop social relationships.
- Participated in workshops, trainings and conferences to improve educational skills.
- Provided emotional support and encouragement throughout the recovery process.
- Collaborated with various healthcare professionals to plan rehabilitation programs.
- Collaborated with other healthcare professionals to coordinate services for clients.
- Provided close supervision and monitored daily activities of children in facility.
- Created individualized transition plans for each client upon release from the facility.
- Provided crisis intervention services, including assessment of safety issues, risk management strategies, and referrals to community resources.
- Collaborated with counselors and parents to report youth behavior and progress.
Coordinator
Centre d’hébergement Alternat'elle – Pierrefonds, QC
Montreal, QC
04.2007 - 02.2008
- Communicated with individuals of all ethnic and cultural backgrounds, including recent refugees
- Prepared weekly written and oral reports about community service programs
- Organized educational forums, meet-ups and pitch events to promote networking and connectivity between entrepreneurs, service providers and funders
- Trained all new personnel
- Provided emotional support while with residents to develop long term plans and goals
- Enlisted the support of volunteers and collaborated with businesses and community groups
- Provided emotional support while with residents to develop long term plans and goals
- Referred residents and families to community resources to improve well-being and quality of life
- Educated families and community members about domestic violence, including its impact on children.
- Maintained calendars of upcoming events, meetings and deadlines.
- Maintained records of customer needs and preferences.
- Prepared detailed expense reports for all departmental activities.
- Identified needs of customers promptly and efficiently.
Rehabilitation Educator
West Island Rehabilitation Center – Beaconsfield, QC
Montreal, QC
02.1996 - 06.1998
- Implemented and taught a life skills program
- Designed and implemented a point system to encourage positive behavior
- Led activities that developed students' physical, emotional and social growth
- Physically and verbally interacted with students throughout the day
- Redirected poor behavior using the positive reinforcement method.
- Instructed patients on how to perform activities of daily living.
- Educated family members about the patient's condition and recommended strategies for providing support at home.
- Encouraged positive behaviors through reinforcement techniques such as verbal praise or tangible rewards.
- Provided emotional support to patients during challenging times or difficult procedures.
- Documented patient progress, treatments, and data in charts.
- Provided rehabilitative services to patients with physical and mental disabilities.
Parole Officer
Correctional Service of Canada – Laval, QC
Laval, QC
- Arranged for medical and dental care of inmates
- Responded to inquiries from the public, other staff, inmates and visitors
- Notified victims of upcoming inmate releases
- Referred felony and misdemeanor offenders to necessary community resources
- Wrote pre-sentence and post-sentence investigation and court reports
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies
- Interpreted data from various assessment tools to determine the appropriate level of supervision
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Prepared parole administration documentation with zero discrepancies.
- Monitored compliance with court orders, conditions of release, and behavior in the community.
- Provided guidance and assistance to parolees regarding job searches, housing, education, counseling, healthcare services, and other areas of need.
- Prepared reports summarizing cases as needed for review by judges or other legal personnel.
- Served as a liaison between corrections departments and community organizations that provide re-entry programs for former inmates.
- Conducted initial assessments of parolees to determine risk and needs.
- Attended regular meetings with department heads to discuss caseloads and any relevant policy changes.
- Supervised adult offenders to monitor compliance with court ordered conditions.
- Reviewed applications from offenders requesting early termination from their sentence due to good behavior.
- Assessed risks posed by a particular offender before granting permission for them to travel outside the jurisdiction.
Education
Bachelor of Arts - Psychology
McGill University
MBA - Marketing
McGill University
Certificate in Inclusive Education - Education
McGill University
Montreal, QCMaster of Arts - Marriage and Family Therapy
Touro University Worldwide
Skills
- Case management
- Report analysis
- Crisis intervention
- Skilled in conflict resolution
- Supervisory Experience
- Training and Mentoring
- Improving Clinical Quality Outcomes
- Culturally sensitive
- Problem solver
- Skilled community-based case manager
- Team player
- Calm under pressure
- Strong interpersonal skills
- Reliable techniques
- Analytical thinker
- Recipient of Prize of Excellency in 2013
- Case Management
- Staff Supervision
- Clinical Quality Improvement
Affiliations
- OTSTCFQ (grandfather clause)
- AAMT (American Association for Marriage and Family Therapy) -student
- CAMFT (Canadian Association for Marriage and Family Therapy) - student
- CACCF (Canadian Addiction Counsellors Certification Federation)
- CCPA (Canadian Couselling and Psychotherapy Association)
- QCA (Quebec Counselling Association)
- NACBT (National Association of Cognitive Behavioral Therapists)
- IATP (International Association of Trauma Professionals)
- ISTSS (International Society for Traumatic Stress Studies)
Certification
- Dialectical Behavioral Therapy Certificate, 2021
- Brainspotting, 2021
- Level 1 and Level 2 Clinical Training: Gottman Method Couples Therapy, 2021
- Lion’s Quest Social Emotional Learning Training, 2021
- Cognitive Behavioral Therapy for Anxiety Certificate, 2021
- Cognitive Behavioral Therapy for Children and Adolescents Certification, 2021
- Canadian Addictions Counselor Program, 2020
- Preventure Facilitator Certification (Substance Abuse), 2020
- Trauma Treatment for Children Certification, 2020
- Clinical Trauma Specialist-Individual Certification, 2020
- Clinical Trauma Specialist – Family Certification, 2020
- Cognitive Behavioral Therapy (CBT) Intensive Training & Certificate Course, 2020
- Eliminating Anxiety, Panic, and Worry: Certified Clinical Anxiety Treatment Professional (CCATP) Training Course, 2020
- Certified Clinical Trauma Professional (CCTP) Intensive Training Course, 2019
Accomplishments
- Managed over 300 service providers across the province of Quebec.
- Individually counseled children and teenagers dealing with trauma, suicidal ideation, addictions, sexual orientation issues, depression and anxiety.
- Received “Employee of the Year” Prize of Excellency Award in 2013
- Received training in Abandonment, Mediation, Neglect, Family Violence, Therapeutic Crisis Intervention, Hyper-sexualization, Anxiety, Anger Management, and Trauma.
- Managed a caseload of 105 individuals and families.
- Supervision of substance abuse counseling team.
- Implemented substance abuse prevention and intervention services within the largest English School Board in Quebec.
- Demonstrated outstanding case management and dedication to clients.
- Served on the Board of Directors of a Women's Shelter.
- Served on the Governing Board of Beechwood Elementary School.
Languages
English
Professional
French
Professional
References
References available upon request.
Timeline
Regional Clinical Supervisor
TELUS Health (formerly Lifeworks)
05.2022 - Current
Clinical Manager
Homewood Health EFAP
07.2021 - 03.2022
Staff Clinician
Homewood Health EFAP
07.2021 - 08.2021
Youth Mental Health Human Relations Agent
CIUSSS West Island of Montreal
07.2021 - 07.2022
Mental Health Counselor
Family The-ra-pie
02.2018 - Current
Project Development Officer
English Montreal School Board – Montreal, QC
08.2017 - Current
Special Education Consultant/Readaptation Officer
English Montreal School Board – Montreal, QC
02.2017 - 06.2017
Project Development Officer (Healthy Schools Consultant)
English Montreal School Board – Montreal, QC
10.2016 - 02.2017
Human Relations Agent (Evaluation/Orientation Case Manager)
CISSS Montérégie Est, Department of Youth Protection – Vaudreuil-Dorion, QC
05.2008 - 10.2016
Coordinator
Centre d’hébergement Alternat'elle – Pierrefonds, QC
04.2007 - 02.2008
Community Based Educator/ Rehabilitation Educator
CIUSSS Ouest de Montréal, Batshaw Youth and Family Centers – Montreal, Qc
04.1998 - 11.2008
Rehabilitation Educator
West Island Rehabilitation Center – Beaconsfield, QC
02.1996 - 06.1998
Parole Officer
Correctional Service of Canada – Laval, QC
Bachelor of Arts - Psychology
McGill University
MBA - Marketing
McGill University
Certificate in Inclusive Education - Education
McGill University
Master of Arts - Marriage and Family Therapy
Touro University Worldwide
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