Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandrine Laporte

Nestleton

Summary

Dynamic bilingual professional with a proven track record at Durham District School Board adept in utilizing critical thinking and conflict resolution skills. Excelled in fostering educational growth and managing customer relations by leveraging proficiency in Google Docs and bilingual communication. Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offers proven skills developed over 6 years of related experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Educational Assistant

Durham District School Board
01.2019 - Current
  • Demonstrated knowledge of common core standards while providing instruction
  • Led small group and individual instructional sessions
  • Assisted with the administration of standardized tests according to established guidelines
  • Creating and implementing daily visual schedules for students
  • Supporting students with online learning through Google classroom
  • Working in School Support Programs (SSP), by assisting with integration into mainstream classrooms
  • Collaborated with other educational professionals to plan and implement individualized student programs
  • Attended meetings and in-service presentations to acquire information relative to job functions
  • Leveraged behavioral management strategies to foster a positive learning environment

Customer Service Representative

Minacs
03.2015 - 11.2019
  • Answered customer care calls from French speaking customers across Canada and the United States
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Logged details of customer service calls in computer system following correct protocols
  • Monitored daily performance metrics such as call volume, wait times, resolution times
  • Responded to Emergency calls through OnStar
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers

Sales Associate

Sport Chek
09.2009 - 05.2014
  • Greet and assist customers in the store
  • Helped customers with finding specific sports items
  • Maintained a clean and organized store
  • Provide personal recommendations based on customers needs
  • Handle Cash, Credit and gift card transactions
  • Up to date on all product knowledge
  • Ensure products are organized in an attractive manner

Education

Bachelor of Arts (B.A.) - Child and Youth Studies Candidate

Trent University
12.2024

Child and Youth Worker -

Fleming College
05.2018

Skills

  • Bilingual
  • Proficient in Google Docs
  • Proficient in Word
  • Conflict resolution techniques
  • Adaptability
  • Critical Thinking
  • Group and individual instruction
  • Teacher support
  • Behavioral support

Certification

  • First Aid, CPR and AED Certified
  • ABA Certification
  • Valid Drivers License

Timeline

Educational Assistant

Durham District School Board
01.2019 - Current

Customer Service Representative

Minacs
03.2015 - 11.2019

Sales Associate

Sport Chek
09.2009 - 05.2014

Child and Youth Worker -

Fleming College

Bachelor of Arts (B.A.) - Child and Youth Studies Candidate

Trent University

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Sandrine Laporte