Sandrea Fernando
Vancouver
Summary
Versatile and dedicated professional with experience in academic administration, program coordination, and retail. Skilled in customer service, administrative support, and team collaboration. Known for strong communication, problem-solving, and organizational skills across educational and customer-focused environments.
Overview
4
4
years of professional experience
Work History
Retail Associate
TJX Companies, Marshalls
08.2024 - Current
- Providing excellent customer service by greeting and assisting customers, answering product-related questions, and resolving concerns to ensure a positive shopping experience.
- Maintaining store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operating POS systems for sales transactions, returns, and exchanges with accuracy and efficiency.
Program Coordinator/Academic Assistant
Kensley Graduate School
11.2022 - 09.2023
- Provided administrative support to faculty members and students in a variety of academic activities
- Enhanced customer service through proactive engagement and responsiveness
- Established strategic partnerships with external organizations, expanding program reach and impact.
Academic Administrative Executive
International College of Business and Technology
07.2021 - 07.2022
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
Education
Master of Arts - Leadership
Trinity Western University
Certificate - French Language (Advanced)
Regent Language School
05-2023
Bachelor of Science - Business Information Systems
Cardiff Metropolitan University, UK
12-2020
Diploma - International Ticketing Reservations And Marketing
International Airline & Aviation College
09-2018
Certificate - French Language (Elementary) Course
Regent Language School
10-2017
Higher National Diploma - Computing And Software Engineering
Cardiff Metropolitan University, UK
10-2017
Certificate - French Language (Elementary) Course
Regent Language School
10-2017
Skills
- Effective communication
- Customer relationship management
- Time management
- Team collaboration
- Administrative support
- Conflict resolution
Languages
English
Native or Bilingual
Sinhala
Native or Bilingual
French
Elementary
Timeline
Retail Associate
TJX Companies, Marshalls
08.2024 - Current
Program Coordinator/Academic Assistant
Kensley Graduate School
11.2022 - 09.2023
Academic Administrative Executive
International College of Business and Technology
07.2021 - 07.2022
Certificate - French Language (Advanced)
Regent Language School
Bachelor of Science - Business Information Systems
Cardiff Metropolitan University, UK
Diploma - International Ticketing Reservations And Marketing
International Airline & Aviation College
Certificate - French Language (Elementary) Course
Regent Language School
Higher National Diploma - Computing And Software Engineering
Cardiff Metropolitan University, UK
Certificate - French Language (Elementary) Course
Regent Language School
Master of Arts - Leadership
Trinity Western University
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