Sandrea Fernando
Vancouver,Canada
Summary
Versatile and dedicated professional with experience in academic administration, program coordination, and retail. Skilled in customer service, administrative support, and team collaboration. Known for strong communication, problem-solving, and organizational skills across educational and customer-focused environments.
Overview
4
4
years of professional experience
Work History
Retail Associate
TJX Companies, Winners
08.2024 - Current
- Provided excellent customer service by greeting and assisting customers, answering product-related questions, and resolving concerns to ensure a positive shopping experience.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated POS systems for sales transactions, returns, and exchanges with accuracy and efficiency.
Program Coordinator/Academic Assistant
Kensley Graduate School
11.2022 - 09.2023
- Provided administrative support to faculty members and students in a variety of academic activities
- Enhanced customer service through proactive engagement and responsiveness
- Established strategic partnerships with external organizations, expanding program reach and impact.
Academic Administrative Executive
International College of Business and Technology
07.2021 - 07.2022
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
Education
Master of Arts - Leadership
11-2025
Certificate - French Language (Advanced) Course
05-2023
Bachelor of Science - Business Information Systems
12-2020
Diploma - International Ticketing Reservations And Marketing
09-2018
Certificate - French Language (Elementary) Course
10-2017
Higher National Diploma - Computing And Software Engineering
10-2017
Skills
- Effective communication
- Customer relationship management
- Time management
- Team collaboration
- Administrative support
- Conflict resolution
Languages
English
Native or Bilingual
Sinhala
Native or Bilingual
French
Elementary
Timeline
Retail Associate - TJX Companies, Winners
08.2024 - Current
Program Coordinator/Academic Assistant - Kensley Graduate School
11.2022 - 09.2023
Academic Administrative Executive - International College of Business and Technology
07.2021 - 07.2022
Trinity Western University - Master of Arts, Leadership
Regent Language School - Certificate , French Language (Advanced) Course
Cardiff Metropolitan University, UK - Bachelor of Science, Business Information Systems
International Airline & Aviation College - Diploma, International Ticketing Reservations And Marketing
Regent Language School - Certificate, French Language (Elementary) Course
Cardiff Metropolitan University, UK - Higher National Diploma, Computing And Software Engineering
Similar Profiles
Audrica MahmudAudrica Mahmud
Retail Sales Associate at TJX Companies (Winners)Retail Sales Associate at TJX Companies (Winners)
Milana ParfyonovaMilana Parfyonova
Coordonatrice at WINNERS, THE TJX COMPANIES, INC.Coordonatrice at WINNERS, THE TJX COMPANIES, INC.
Zuhal KhodayarZuhal Khodayar
Sales Associate at Winners, TJX CompaniesSales Associate at Winners, TJX Companies