Sandrea Fernando
Vancouver,BC
Summary
Seeking a role to leverage experience and drive productivity in a dynamic, fast-paced environment. Proven expertise in customer service, strategic management, capacity planning, and scheduling. Friendly communicator and leadership skills with a focus on enhancing company performance.
Overview
2
2
years of professional experience
Work History
Program Coordinator
Kensley Graduate School
Colombo, Sri Lanka
11.2022 - 09.2023
- Provided administrative support to faculty members and students in a variety of academic activities.
- Enhanced customer service through proactive engagement and responsiveness.
- Spearheaded the recruitment and hiring process for instructors/presenters.
- Played a key role in delivering training programs and courses.
- Actively participated in campus and college events, and meetings.
- Cultivated and maintained relationships with various stakeholders, including organizations, schools, and other departments.
Academic Administrative Executive
International College of Business and Technology
Colombo, Sri Lanka
07.2021 - 07.2022
- Personally engaged with students, employing effective communication and conflict management skills to address routine demands.
- Orchestrated seamless deliveries by managing data entry, payments, and paperwork.
- Demonstrated a swift response to customer emails and phone calls, resolving issues promptly.
- Oversaw and organized project-specific and master calendars for staff, enhancing efficiency.
- Coordinated schedules, meetings, and correspondence to boost productivity
Education
MBA - Business Administration (Foundation)
University Canada West
Vancouver, BC12-2023
French Language (Advanced) Course
Regent Language School
Negombo, Sri Lanka05-2023
BSc in Business Information Systems
Cardiff Metropolitan University, UK
Colombo, Sri Lanka12-2020
French Language (Elementary) Course
Regent Language School
Negombo, Sri Lanka12-2017
HND in Computing And Software Engineering
Cardiff Metropolitan University, UK
Colombo, Sri Lanka10-2017
Master of Arts - Leadership
Trinity Western University
Richmond, BCSkills
- Communication Skills
- Organizational Skills
- Customer service Skills
- Teamwork and Time Management
- Leadership Skills
- MS Office
Languages
English
Proficient (C2)
C2
French
Beginner
A1
Sinhala
Proficient (C2)
C2
Timeline
Program Coordinator
Kensley Graduate School
11.2022 - 09.2023
Academic Administrative Executive
International College of Business and Technology
07.2021 - 07.2022
MBA - Business Administration (Foundation)
University Canada West
French Language (Advanced) Course
Regent Language School
BSc in Business Information Systems
Cardiff Metropolitan University, UK
French Language (Elementary) Course
Regent Language School
HND in Computing And Software Engineering
Cardiff Metropolitan University, UK
Master of Arts - Leadership
Trinity Western University
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