Sandra (Sandy) Lyon

Integration and Innovation, Provincial Primary Health Care Program

• Brought expertise in design-thinking, quality improvement to Edmonton Zone.
• Support systems transformation and change management.
• Support Primary Care practices through co-design and person-centered practices.
• Evaluated clients' needs and created plan of action to provide solutions.
• Skilled at working independently and collaboratively in a team environment.

• Support the mandate of AHS, and Primary Health Care.
• Provided leadership for strategic and tactical projects.
• Operational and strategic planning.
• Physician accreditation lead for the province of Alberta.
• Facilitator for primary care teams and acute care development.
• Evaluated clients' needs and created plan of action to provide solutions.

• Developed and delivered train-the-trainer sessions.
• Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

• Delivered dozens of high-quality training sessions, ensuring participants developed thorough understanding of QI methodologies.
• Fostered inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
• Increased participant engagement by incorporating interactive activities and group discussions into sessions.

• Promoted clinician engagement as a means to inform and support patient safety, quality care, and strategic health priorities within AHS.
• Developed the provincial clinical engagement framework.
• Involved in strategic planning.
• Built strong relationships with healthcare leads through consistent communication and proactive problem-solving efforts.

• Supported clients and families with empathy and compassion during difficult times.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• De-escalated stressful situations through individual and family crisis interventions.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.