Dynamic Client Service Manager with a proven track record at a few insurance brokerages, excelling in account development and customer service retention. Successfully built a personal book of business while enhancing team efficiency through training on the Epic system. Committed to delivering exceptional client support and fostering strong relationships.
Assisted both owners with maintaining their books of business for renewals and entering new clients into Epic
Helped the accountant with the collection of outstanding accounts receivables and training staff on using the Epic system more efficiently
Also worked on bringing clients of my own into the brokerage to build the business
Worked exclusively with the manager of the brokerage on his accounts for renewals and servicing these clients.
Also was starting to build a book of business of my own that continued to grow.
I took an interest in volunteering my services to entice the staff to contribute to Christmas hampers and building houses in the summer too!
* Account Development
* Customer service retention
* Claim service
* Team co-working
I also have my Commissioner of Oath designation