Summary
Overview
Work History
Education
Skills
CAIB
Timeline
Generic

Sandra (Sandy) Elders

Winnipeg,MB

Summary

Dynamic Client Service Manager with a proven track record at a few insurance brokerages, excelling in account development and customer service retention. Successfully built a personal book of business while enhancing team efficiency through training on the Epic system. Committed to delivering exceptional client support and fostering strong relationships.

Overview

12
12
years of professional experience

Work History

Client Service Manager

Kilgour Bell Insurance Manager
03.2022 - 06.2025
  • Assisted owner with his clients for renewals of accounts and adding new accounts on a monthly basis
  • added my clients as they came into the brokerage to help build the book of business
  • Learned company policies and procedures to provide effective client support.

Client Service Manager

Dimensions Insurance Ltd.
01.2019 - 03.2022

Assisted both owners with maintaining their books of business for renewals and entering new clients into Epic

Helped the accountant with the collection of outstanding accounts receivables and training staff on using the Epic system more efficiently

Also worked on bringing clients of my own into the brokerage to build the business

Client Service Representative

BFL Canada Insurance
05.2013 - 12.2018

Worked exclusively with the manager of the brokerage on his accounts for renewals and servicing these clients.

Also was starting to build a book of business of my own that continued to grow.

I took an interest in volunteering my services to entice the staff to contribute to Christmas hampers and building houses in the summer too!

Education

Bachelor of Arts - Business Administration

Humber College
Toronto, ON
05-1984

Skills

    * Account Development

    * Customer service retention

    * Claim service

    * Team co-working

CAIB

I also have my Commissioner of Oath designation

Timeline

Client Service Manager

Kilgour Bell Insurance Manager
03.2022 - 06.2025

Client Service Manager

Dimensions Insurance Ltd.
01.2019 - 03.2022

Client Service Representative

BFL Canada Insurance
05.2013 - 12.2018

Bachelor of Arts - Business Administration

Humber College
Sandra (Sandy) Elders