Sandra N Ordiah
Ottawa
Summary
Adept Medical Administrative Assistant with a proven track record in excelling in patient care confidentiality and medical records management. Demonstrated ability to enhance clinic efficiency and patient experience by leveraging proficiency in medical management systems and a deep understanding of medical terminology.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Services Scheduling Coordinator
VHA Home HealthCare
02.2025 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
Health Records Clerk
VHA Home HealthCare - Champlain Rehab Solutions
09.2024 - 02.2025
- Maintained the confidentiality of sensitive patient data by adhering to strict security protocols.
- Streamlined the records retrieval process for medical professionals, ensuring timely access to essential information.
- Developed procedures for monitoring the timely completion and submission of critical documents such as discharge summaries.
- Conducted regular reviews of health records storage practices, implementing changes as needed to maintain regulatory compliance.
- Coordinated with IT professionals to troubleshoot issues related to electronic health record software, reducing system downtime and improving accessibility for clinical staff.
- Promoted a collaborative work environment among colleagues through active participation in team meetings.
- Identified discrepancies in patient files, leading to improved data quality and better-informed treatment decisions.
- Assisted in audits of health records, ensuring compliance with federal and state regulations.
- Ensured seamless transition from paper-based to electronic health record systems, minimizing disruptions in patient care.
Medical Office Assistant/Receptionist
Bridge City Medical Clinic
07.2024 - 09.2024
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used Software to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Medical Administrative Assistant
Ani’s Dental Clinic
06.2023 - 06.2024
- Called patients to confirm scheduled appointments day in advance.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding dental procedures.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Medical Assistant
Okparavero Memorial Hospital
03.2023 - 07.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Assistant
Lakeland Specialist Clinic
05.2021 - 03.2023
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Science -
Delta State University
Abraka, Delta State, Nigeria05.2021
Skills
- Patient care and confidentiality
- Proficiency in medical management systems
- Inventory management
- Appointment Scheduling
- Medical Records Management
- Understanding of medical ethics
- Managing patient records
- Physician assistance
Languages
English
Native or Bilingual
Certification
Customer care relations
General Health and safety
Project management
Personal Information
Title: Medical Admintrative Assistant
Certifications
03-2024
References
Dr. Ovwasa Henry MD
Family Medicine Physician
Bridge City Medical Center
+1 (403)-763-0199
Ajayi Adepeju Hannah
(825) 454-2209
Timeline
Health Services Scheduling Coordinator
VHA Home HealthCare
02.2025 - Current
Health Records Clerk
VHA Home HealthCare - Champlain Rehab Solutions
09.2024 - 02.2025
Medical Office Assistant/Receptionist
Bridge City Medical Clinic
07.2024 - 09.2024
Medical Administrative Assistant
Ani’s Dental Clinic
06.2023 - 06.2024
Medical Assistant
Okparavero Memorial Hospital
03.2023 - 07.2023
Medical Assistant
Lakeland Specialist Clinic
05.2021 - 03.2023
Medical Science -
Delta State University
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