Sandra L Cuadras

• Coordinate the intake and processing of incident reports by receiving initial notifications, collecting required documentation, and establishing official case records within internal tracking systems.
• Manage high-volume case files by assigning tracking numbers, organizing documentation, and maintaining accurate records to ensure efficient workflow and regulatory compliance.
• Analyze incoming reports and supporting documentation to determine claim eligibility and recommend approval or denial based on established policies and legal requirements.
• Facilitate the movement of information between multiple stakeholders—including employees, physicians, legal representatives, rehabilitation specialists, and internal departments—to ensure timely resolution of cases.
• Schedule and coordinate medical examinations, treatment appointments, and evaluations, ensuring all parties receive the necessary documentation and timelines are maintained.
• Process and authorize disability compensation payments and related benefits in accordance with policy guidelines and statutory requirements.
• Track employee recovery status and coordinate return-to-work documentation, ensuring operational continuity and compliance with workplace regulations.
• Audit and review reimbursement requests (such as mileage and out of pocket medical expenses) for accuracy, policy compliance, and cost control.
• Provide employees with panels of medical specialists and coordinate treatment pathways to support efficient case management.
• Monitor case progress and maintain ongoing communication with supervisors regarding case status, operational updates, and potential issues requiring escalation.
• Compile documentation and coordinate with legal and third-party entities to support subrogation or liability claims when applicable.
• Review claims for settlement readiness, draft settlement documents, e-file with Workers Compensation Appeals Boards through the State of California, and follow through with settlement.
• Maintain strict compliance with Workers’ Compensation laws, medical documentation standards, and internal operational procedures.

I own and operate a seafood restaurant and have hands-on experience managing international seafood shipments through the Port of Los Angeles and Ensenada Mexico. I am familiar with overseas containerized cargo, including refrigerated (reefer) shipments such as shrimp, and have experience coordinating deliveries and working with marine transportation timelines. My responsibilities include tracking shipments, reviewing bills of lading all cargo information and documentation, and ensuring products move efficiently from port arrival to final delivery. I have practical knowledge of cargo handling processes and understand how port operations impact timing, storage, and product quality. I am also experienced in reviewing and verifying shipping and logistics invoices, including charges related to wharfage, terminal handling, storage, and refrigerated container services in accordance with tariff guidelines. I ensure accuracy in billing by verifying cargo weight, classification, and services performed at the terminal. Additionally, I coordinate with suppliers, freight forwarders, customs brokers, and co-packers, and review clearance documentation to ensure timely and compliant cargo release. This experience has given me a strong understanding of port operations, documentation, and the importance of accuracy in tariff application and cargo movement.

Senior Clerk Typist-Level acting pay 24 months+ confirm by personnel departments application unit information documented on master profile). Administrative support to the Return to Work FMLA section, which includes the processing of Medical Leave of Absence. Run and calculate yearly hours to ensure the leave requested by employee meets and is compliant to the Family and Medical Leave Act of 1993 (FMLA), or the California Family Rights Act, guidelines and requirements. Have initial contact with employees, supervisors and division heads to ensure employees out on medical leave provide accurate medical documentation as to their leave. Ensure all employees that do return to work and return to their full work duty, they are to be released by their Doctor. Verify with supervisors they are properly quoting time sheets correctly of all employees on Family Medical Leaves of Absence as well as the ones that return back to work. Ensure if employees on FMLA are taking the appropriate compensated time in a compliant manner based on the MOU guidelines. Consels all employees on a leave of absence on employee benefits, to ensure there benefits are paid on a timely manner while employee is out on a leave of absence. Counsel all employees on medical benefits, early retirement and disability retirement. Research retirement and benefit related information. Audit monthly leave report reflecting employees still out on a medical leave. Quality control with supervisor or division heads and verify employees still out on leave to be compliant with the return to work policy and guidelines; follow up with supervisors or division heads they must notify, Human Resource return to work section if employee is still out on leave advise them we need additional medical documentation to extend their employees leave. Forward all information to records to do any adjustment if needed. Independently perform and are resposible for dificult clerical work involving the preparation , processing and maintenance of a wide variety of personnel forms, medical documents and employee records. Work closely with the EEO section to assist with the interactive meeting. Close all return to work files on database and forward to the records section to close on Paysr and verify the hours that were use. Once files are closed in the Data Base and Paysr they are filed away in the employees medical file for audit purpose. Data Entry on a daily basis to input all accurate information. Assist Analyst with bilingual translation in the return to work section and Human Resource Department. Assigned to special projects and assigment, Reasonable Accommodation initial contact with the divisions, employees and schedule the interactive meeting with all supervisors that have open vacancies to accomodate Lawa and or City employees with permanent restrictions. Initial contact letters to employees out on leaves and have not yet notified supervisor or Human Resource department. Special project to ensure employees do return to work. Telephone ethics customer contact; high volume of counter customer service ensure all benefit are payable to the customers on a timely manner when they are out on any type of leave of absence. Process and review employees (customer) requests for service, standard insurance billing (benefits) questions and resolutions, as well as complaints, responding to the public's concerns. Day to Day inputing information on the data base, request for leaves, ensure employees benefits are paid. Track all FML leaves, follow up on extensions and return back to work. Process all new medical leaves, sort incoming mail, Tell customer service answer question, bilingual Certified. Training of new recruits in the return to work section. Monitoring all employees currently off work on a Workers Compensation and IOD leaves. This includes calling employees and ensure all proper medical documentation is submitted; leaves are properly process; projective dates to return to work are documented. Designate FMLA IOD for Workers compensation leaves that are approved. Work closely with Risk Management for status on all LAX Workers Compensation leaves and benefits paid. Directs clerical employees to engage in variety of clerical assignment in the return to work unit. Highly responsible for clerical staff to be effective in maintaining the work force compliant to the unit. Plan, direct coordinate and assign all work evaluate and delegate assignments. Determines work process use of forms, software reviews complete work for correctness. Independent judgment and decision making. Currently direct new recruits in preparation and training for growth opportunities. High customers service experience currently handle difficult complaints and questions over the telephone or at the front counter regarding departments procedures, MOU provision, civil service rules, working rules and other policies and rules. Train and apply Equal Employment Opportunity policies. Supervise employees and engaged in preparing records, payroll and time sheets. Assist upper management by maintaining all interactive meeting schedules preparing and reviewing the final reports in order to properly process the package for investigation or review. Coordinates proper documentation with the unit supervisor and the City Attorney's office regarding Workers Compensation claims. Supervise preparation and process of requests for Family Medical Leave of absence . Direct employees to engage in contacting medical office to obtain clarification of medical certification for proper processing of leave of absence. Training for new recruits.