Sandra Joy Tan
Toronto
Summary
A dedicated and customer-focused professional with diverse experience in customer service, administrative support, and hospitality. Possesses strong communication, organizational, and problem-solving skills, with a proven track record in managing front-desk operations, handling reservations, and providing exceptional guest experiences. Skilled in multitasking and resolving conflicts efficiently, ensuring a smooth and welcoming environment. Passionate about maintaining high standards of service, whether in a fast-paced hotel reception or a retail setting, and thrives in dynamic, customer-centric roles.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Brookfield Properties
05.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- On a daily basis, complete a walk around of the office to ensure meeting rooms and coffee stations are clear and well maintained
- Preparing meeting rooms and set up conference calls
- Coordinate shipping/receiving packages and office deliveries
- Schedule office meetings and client appointments for staff teams.
Administrative work/Customer Sales Representative
No. 1 Supplier Inc. Philippines
01.2018 - 10.2024
- Handled customer inquiries and feedback, ensuring satisfaction and resolution of concerns
- Coordinated and executed Cycle Plans to meet company sales targets and operational goals
- Supervised staff and delegated responsibilities to ensure smooth day-to-day operations
- Maintained accurate records and timely reports for inventory and promotional materials
- Built strong relationships with customers and internal teams through clear communication
- Recognized for consistent performance, meeting deadlines, and working well under pressure
Concierge
Fixis Technical Services Al Barsha, Dubai
04.2017 - 09.2017
- Delivered professional and friendly front-desk service, handling reservations and customer requests
- Greeted residents and guests with a warm and professional demeanor, always providing exceptional customer service
- Monitored building access and ensured security procedures were followed
- Responded to resident inquiries and coordinated with property management to address maintenance issues
- Received and logged packages and deliveries, notifying residents promptly
- Scheduled amenity bookings, visitor parking, and handled general administrative duties
- Maintained a clean and organized front desk and lobby area
- Managed emergency situations with calmness and efficiency, following building protocols
Front Office/Receptionist
Southview Hotel
02.2016 - 01.2017
- Greet and welcome guests in a friendly and professional manner
- Perform check-in and check-out procedures efficiently
- Answer phone calls, respond to emails, and handle guest inquiries
- Manage room bookings, cancellations, and modifications using the hotel's booking system
- Provide guests with information about hotel facilities, services, and local attractions
- Resolve guest complaints or issues promptly and courteously
- Process payments and maintain accurate billing records
- Liaise with housekeeping and maintenance departments regarding room readiness and guest requests
- Maintain a tidy and organized reception area
- Uphold security protocols and ensure guest information confidentiality
Education
Medical Office Assistant - Medical Office Assistant
Sundance College
02-2026
Bachelor - Secondary Education—MAPEH
Silliman University
05.2015
Skills
- Strong verbal and written communication skills
- Customer service and front-line retail experience
- Time management and ability to multitask
- Quick learner with a positive attitude
- Proficient in MS Office (Excel, PowerPoint)
- Leadership and staff supervision
- Inventory control and merchandising
- Proficient in Microsoft Office Suite (Excel, PowerPoint)
- Problem-solving and attention to detail
- Attention to detail and problem-solving
- Organization skills
Languages
English
Full Professional
Certification
- STANDARD - FIRST AID (National CPR Foundation) April 2, 2025 - April 2, 2027
- FOOD SAFETY CERTIFICATION PROGRAM (Safe Check Food Safety) April 17, 2025 - April 17, 2030
Timeline
Receptionist
Brookfield Properties
05.2025 - Current
Administrative work/Customer Sales Representative
No. 1 Supplier Inc. Philippines
01.2018 - 10.2024
Concierge
Fixis Technical Services Al Barsha, Dubai
04.2017 - 09.2017
Front Office/Receptionist
Southview Hotel
02.2016 - 01.2017
Bachelor - Secondary Education—MAPEH
Silliman University
Medical Office Assistant - Medical Office Assistant
Sundance College
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