Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Development
Timeline
Generic
Sandra J. Harvey

Sandra J. Harvey

Tiverton,ON

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

26
26
years of professional experience

Work History

Owner/Artistic director

Professional Photographer
08.2009 - Current
  • Managing client files
  • Preparing contracts and media documents
  • Meeting with clients to discuss needs
  • Uploading files for client retention
  • Preparing Invoices

Client Services Representative

Royal Bank of Canada
12.2008 - 01.2014
  • Company Overview: (Kincardine & Ripley) Branch
  • Interacting with clients day to day and meeting their banking needs.
  • Booking Appointments through RBC specialized software.
  • Answering and Directing phone calls using a multi-line phone system.
  • Cash handling on a daily basis.
  • Meeting yearly goals required for personal and company success.
  • Opening and closing branch daily.
  • Completing ongoing training and new technology courses in a timely manner.
  • Adhering and strictly following privacy and sensitive information policies.
  • Learning and practicing W.H.I.M.I.S protocol.

Project Co-ordinator

Home Depot
09.2006 - 01.2008
  • Company Overview: Leaside Toronto ON
  • Organizing Installations between client, vendor and installers.
  • Ordering products and following up with vendors to ensure timely product delivery.
  • Problem solving and coming up with solutions for client installation issues.
  • Site inspections to ensure client satisfaction
  • Answering and directing phone calls using a multi line, multi department system
  • Intercom saavy.
  • Filing and all general office tasks.
  • Practicing a safe work environment following W.H.I.M.I.S protocol

Imaging Technician

Transamerica Life Insurance
12.2004 - 03.2006
  • Company Overview: Toronto ON
  • Preparing and scanning sensitive documents and converting them into e-docs.
  • Insuring correct information on documents.
  • Answering phones and directing calls.
  • Complete time sensitive tasks.
  • Filing and all general office tasks.
  • Toronto ON

Membership Sales/Data Clerk/Cash Office Clerk/Group Team Leader

Toronto Zoo
05.2002 - 12.2004
  • Company Overview: Toronto ON
  • Clerical Duties including; Answering phones, emailing, filing, photocopying and faxing, sorting, processing and forwarding priority mail
  • Membership Sales, membership data entry ad cash handling
  • Open and closing membership department.
  • Responsible for part-time seasonal staff in Group Team Leader role.
  • Dealing directly with customer complaints and concerns and finding resolutions
  • Proficient in learning and using specialized and unique software such as Gift Traq Pro, Novell, and Groupwise.
  • Toronto ON

Customer Service Representative

Zellers Select
04.1999 - 06.2004
  • Company Overview: Toronto, ON
  • Process refunds and exchanges in a retail environment.
  • Answer multi-line phones and direct calls appropriately.
  • Cash and Supervisor trained and capable.
  • Opening and closing store.
  • Key holder.
  • Completing clerical duties such as email, fax, data entry and filing
  • Toronto, ON

Education

Anthropology -

University of Toronto
04-2003

High School Diploma -

Cedarbrae Collegiate Institute
01.2001

Skills

  • Collaboration
  • Contract negotiation
  • Client relationship management
  • Document management
  • Invoice preparation
  • Project coordination
  • Customer service
  • Adaptability
  • Critical reasoning
  • Conflict resolution
  • Microsoft Office
  • Google Docs
  • Effective communication skills
  • Organization
  • Project management
  • Vendor coordination
  • Installation oversight
  • Document preparation
  • Customer relationship management
  • Time management
  • Data entry accuracy
  • cash handling

Hobbies and Interests

  • Photography
  • Graphic Design
  • Painting
  • Reading
  • Writing
  • Health & Fitness
  • Music

Personal Development

  • Committee Volunteer for the Town of Kincardine Afro-Caribbean Youth Awards
  • Member of the Scarborough Wind Orchestra
  • Youngest member of the North York Concert band

Timeline

Owner/Artistic director

Professional Photographer
08.2009 - Current

Client Services Representative

Royal Bank of Canada
12.2008 - 01.2014

Project Co-ordinator

Home Depot
09.2006 - 01.2008

Imaging Technician

Transamerica Life Insurance
12.2004 - 03.2006

Membership Sales/Data Clerk/Cash Office Clerk/Group Team Leader

Toronto Zoo
05.2002 - 12.2004

Customer Service Representative

Zellers Select
04.1999 - 06.2004

Anthropology -

University of Toronto

High School Diploma -

Cedarbrae Collegiate Institute

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Sandra J. Harvey