Sandra Gina Alfano
Hamilton,ON
Summary
Dynamic and dedicated professional with a positive attitude and strong work ethic. Proven ability to excel independently and collaboratively, consistently achieving goals with punctuality and excellence. Thrives under pressure and adept at adapting to diverse responsibilities while leveraging exceptional communication, computer, and critical thinking skills. Eager to contribute valuable skills and insights, poised to be a significant asset to the organization.
Knowledgeable Casino Table Games Dealer with solid background in managing various table games. Adept at creating welcoming environment for patrons, ensuring compliance with gaming regulations, and delivering exceptional customer service. Demonstrated expertise in maintaining game integrity and quickly resolving disputes.
Overview
32
32
years of professional experience
Work History
Table Games Dealer
OLG/ELEMENTS Brantford Casino
02.2008 - Current
- Smart Serve certificate, obtain accurate addition/multiplication sums quickly and handle large cash transactions addressing any customer inquiries and providing excellent customer service for 17 years to patrons within the casino. FINTRAC training
- Dealt various table games, ensuring adherence to rules and regulations.
- Provided exceptional customer service, fostering a welcoming environment for players.
- Monitored gameplay for fairness and integrity, resolving disputes efficiently.
- Trained and mentored new dealers on game procedures and customer interaction.
- Maintained accurate chip counts and managed financial transactions during shifts.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
- Continuously improved skills through ongoing training courses on new table games and industry best practices for dealers.
- Managed gaming chips accurately, ensuring proper payouts for winning bets and precise collections of losing bets.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
- Maintained strong communication with pit bosses regarding any suspicious activities or potential security threats observed on the casino floor.
- Worked with dealer team to run larger games such as poker, roulette and baccarat.
Legal Clerk/Office Assistant
Burns, Vasan LLP, Inch Hammond Business Lawyers
04.2000 - 08.2005
- Prepare court documents, file and serve pleadings, dictation, preparing correspondence, court orders, set appointments, court dates, file maintenance
- Facilitate Lawyer’s daily schedule, files and court preparation
- Manage client accounts/retainers and Legal Aid accounts
- Attend with clients and assist with preparing documentation
- Specifically, Family Law-Child Custody and Access, Separation/ Divorce and Child Protection matters, Aboriginal Family Law matters.
- Streamlined case filing processes, enhancing document retrieval efficiency.
- Managed legal correspondence, ensuring timely communication with clients and courts.
- Drafted and reviewed legal documents for accuracy and compliance with regulations.
- Assisted in trial preparation by organizing exhibits and witness statements.
- Provided excellent customer service to clients by promptly addressing inquiries and maintaining a friendly demeanor.
- Maximized office efficiency through proficient use of Microsoft Office Suite tools such as Word, Excel and Outlook.
- Adhered to strict ethical guidelines while performing legal clerk duties, demonstrating integrity and commitment to the profession.
- Contributed to a positive work environment through effective collaboration with coworkers and displaying professionalism at all times.
- Managed complex calendar schedules for multiple attorneys, minimizing scheduling conflicts and maximizing productivity.
- Facilitated attorney-client meetings by preparing agendas and gathering relevant documentation ahead of time.
- Ensured accuracy of billing statements by reviewing invoice drafts before submission to clients for payment approval.
- Maintained strict confidentiality while handling sensitive client information, fostering trust among colleagues and clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Produced legal documents such as briefs, pleadings and appeals.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Assistant Manager
Enfield Group/Grindstone Properties
01.1994 - 01.1999
- Assistant Manager of Hamilton parking lots. Tally previous days accounts, review employees book work and prepare bank deposits, relieve employees for breaks and lunch, arranged snow removal, lot maintenance and valet parking for special events.
- Mentored junior staff on best practices in customer service and property maintenance standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
Honour Graduate Diploma - Early Childhood Education
Mohawk College
Hamilton, ON06-2019
Legal Clerk/Office Administration Diploma - Family Law, Wills & Estate, Real Estate, Corporate and Civil Litigation, Accounting programs
Halton Business Institute
Burlington, ONCorporate/Litigation - Legal Education Program
The Institute of Law Clerks of Ontario
Toronto, ONHigh School Diploma -
Cathedral Girls High School
Hamilton, ONSome College (No Degree) - Accounting And Payroll Specialist
Trios College
Hamilton, ONSkills
- Smart Serve
- Team player mentality
- Patience and composure
- Quick decision making
- Memory retention
- Stress tolerance
- Strong mathematical skills
- Conflict mediation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Money handling
- Decision-making
- Tactful communication
- Security procedures
- Professional ethics
- Task prioritization
- Analytical thinking
- Goal setting
- Professionalism
- Mathematical proficiency
- Multi-tasking
- Dispute mediation
- Professional demeanor
- Crisis management
LANGUAGES
English, Italian and Spanish (written, read and spoken)
Native or Bilingual
Timeline
Table Games Dealer
OLG/ELEMENTS Brantford Casino
02.2008 - Current
Legal Clerk/Office Assistant
Burns, Vasan LLP, Inch Hammond Business Lawyers
04.2000 - 08.2005
Assistant Manager
Enfield Group/Grindstone Properties
01.1994 - 01.1999
Some College (No Degree) - Accounting And Payroll Specialist
Trios College
Honour Graduate Diploma - Early Childhood Education
Mohawk College
Legal Clerk/Office Administration Diploma - Family Law, Wills & Estate, Real Estate, Corporate and Civil Litigation, Accounting programs
Halton Business Institute
Corporate/Litigation - Legal Education Program
The Institute of Law Clerks of Ontario
High School Diploma -
Cathedral Girls High School