Sandra Anne James

• Co-owned company specializing in remanufactured ink and toner cartridges since February 2008.

Oversaw daily operations, ensuring compliance with safety standards.

• Developed efficient workflow processes for production teams to enhance productivity.
• Implemented strategies to improve customer experience through service delivery enhancements.
• Recruited, hired, and trained staff members according to organizational standards.
• Managed inventory control and coordinated supply chain logistics effectively.
• Resolved escalated customer service issues promptly to maintain satisfaction.
• Created and managed annual operating budget, overseeing financial management activities.

• Coordinated client appointments to ensure efficient scheduling and service delivery.
• Assisted clients in completing statutory application forms and collecting necessary documentation.
• Prepared recommended offers for clients' debtors following interviews with Certified Debt Counsellor.
• Monitored case progress and consulted with Debt Counsellor regarding negotiation updates; maintained daily client file updates.
• Submitted billings to clients and provided copies to National Credit Regulator for compliance.
• Supported Debt Counsellor in preparing legal documents for court or National Credit Regulator ratification.
• Supervised office staff, managing work schedules to optimize productivity.