Sandra Anayeli Orellana
Los Angeles
Summary
Detail-oriented professional with a proven track record at R1 Concepts, excelling in data entry and management. Demonstrated ability to enhance workflows and maintain database integrity while training new staff. Strong customer service skills, adept at resolving inquiries and improving satisfaction ratings through effective communication and time management.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
R1 Concepts
Carson, CA
05.2023 - 05.2026
- Processed high volumes of data entries with accuracy and attention to detail.
- Maintained database integrity through regular audits and data validation procedures.
- Streamlined data entry workflows, improving efficiency in information retrieval and updates.
- Collaborated with cross-functional teams to ensure seamless data integration across platforms.
- Assisted in training new staff on data entry protocols and system navigation.
Customer Service
JBD PAINT STORE
Los Angeles, CA
03.2020 - 07.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Analyzed feedback to identify trends, implementing changes to improve service delivery.
- Led initiatives to improve response times, resulting in enhanced customer experience ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Animo Watts College Preparatory
Los AngelesSkills
- Data entry
- Microsoft Word
- Microsoft Excel
- Accuracy and attention to detail
- Time management
- Fast typing speed
- Customer Service-oriented
- Data management
- Professional and mature
- Order processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Entry Clerk
R1 Concepts
05.2023 - 05.2026
Customer Service
JBD PAINT STORE
03.2020 - 07.2022
High School Diploma -
Animo Watts College Preparatory