Sandra Anabel Pat Pinto
Brantford
Summary
Dedicated and experienced Assistant Director with a proven track record of driving operational excellence and ensuring exceptional guest experiences. Professional, responsible, diligent, proactive, innovative with leadership. Team Player - Make decisions in critical situations or under pressure. Possess strong leadership and communication skills to foster teamwork and deliver outstanding results in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
ASSISTANT GENERAL MANAGER
Tim Hortons
11.2023 - 12.2024
- Managing labour costs through effective floor management
- Controlling food & paper costs using order guides
- Ensuring that product launches and promotions are executed with perfection
- Resolving Guest issues, as well as working with your team to minimize issues
- Participate in the recruitment process and training new team members
- Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place and Coach & discipline Team Members as needed
- Organize, direct, control and evaluate daily operations
- Create schedules, manage shifts and payrolls
ROOMS DIVISION DIRECTOR ASSISTANT
Hilton Playa del Carmen
01.2017 - 06.2023
- Monitor Occupancy and Hotel operational flow to ensure the maximization of room revenue
- Monitor labor expenses through schedule approval process and ensure budgeted productivity
- Complete the monthly occupancy, Finance and Labor forecasts
- Assist Rooms and Property leadership team in preparing the annual Rooms Division budget
- Prepare weekly work schedules according to business forecast, payroll budget guidelines and productivity requirements
- Manage and arrange day- to-day calendar management, scheduling, agendas, calls and meetings
- Perform administrative and area support including preparation, writing/consolidation of weekly/monthly reports, purchase orders and PowerPoint presentations
- Prepare and conduct all Rooms Division interviews following all hiring procedures
Education
Bachelor’s Degree - Languages
Universidad De Valladolid
01.2007
Skills
- Fluent English, Spanish & French
- Skills Teamwork skills
- Time management
- Problem-solving skills
- Creativity
- Work ethic
- Leadership skills
Training
- Crisis Management & Human Behavior Course. Crow Management course, Royal Caribbean Cruise lines.
- Communicating with Power Skills. Carnival Cruise Lines.
- Care Team Training. Carnival Cruise Lines.
- Crisis Management & Human Behavior Course, Crow Management course. Carnival Cruise Lines.
- Tools for handling complaints. Xcaret, Mexico.
- Service Magic. Xcaret, Mexico.
CONTINUE EDUCATION
- SAFECHECK ADVANCED FOOD SERVICE CERTIFICATION PROGRAM2023, Canadian Food Safety
- ASISTANT FOOD SERVICE MANAGER2023,12 Hour Online Training.
- TEACHER TRAINING FOR EFFECTIVE TEACHING IN LANGUAGES2006, Diploma
Timeline
ASSISTANT GENERAL MANAGER
Tim Hortons
11.2023 - 12.2024
ROOMS DIVISION DIRECTOR ASSISTANT
Hilton Playa del Carmen
01.2017 - 06.2023
Bachelor’s Degree - Languages
Universidad De Valladolid
Similar Profiles
Mehnaz RahmanMehnaz Rahman
Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)
Sandeli S. ChauhanSandeli S. Chauhan
Team member at Tim HortonsTeam member at Tim Hortons
Emma PetyEmma Pety
Shift Supervisor at Tim HortonsShift Supervisor at Tim Hortons