SANDRA ZERMENO
Santa Ana
Summary
Dynamic salon professional with extensive experience at Supercuts, excelling in hair cutting and client consultation. Proven track record in staff training and inventory management, enhancing operational efficiency. Adept at resolving customer complaints, ensuring satisfaction, and implementing effective marketing strategies to attract new clients. Committed to delivering exceptional service and fostering a welcoming environment.
Overview
17
17
years of professional experience
Work History
Self Employe
Sola Salons Studios
Tustin
09.2020 - Current
- Performed haircuts, coloring, and styling using various techniques and tools.
- Consulted with clients to determine desired hairstyles and services.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
Manager
Supercuts
Irvine
07.2015 - 10.2020
- Managed daily salon operations and ensured high-quality customer service.
- Supervised and trained staff on salon techniques and customer interaction skills.
- Scheduled appointments and coordinated staff shifts to optimize efficiency.
- Maintained inventory of products and supplies for salon services.
- Developed marketing strategies to promote services and attract new clients.
- Implemented health and safety standards to guarantee a safe environment for clients.
- Resolved customer complaints and ensured satisfaction with services provided.
- Conducted regular staff meetings to discuss performance, training, and goals.
Hairstylist Assistant Manager
Supercuts
Irvine
02.2008 - 06.2015
- Performed haircuts, coloring, and styling using various techniques and tools.
- Assisted in training junior stylists on best practices and techniques.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
Education
Cosmetology
Colleen O'Hara's beauty academy
Santa Ana, CA04-2005
High School Diploma -
Silverado High School
Victorville, CA06-2003
Skills
- Hair cutting
- Coloring techniques
- Client consultation
- Appointment scheduling
- Inventory management
- Staff training
Timeline
Self Employe
Sola Salons Studios
09.2020 - Current
Manager
Supercuts
07.2015 - 10.2020
Hairstylist Assistant Manager
Supercuts
02.2008 - 06.2015
Cosmetology
Colleen O'Hara's beauty academy
High School Diploma -
Silverado High School
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