SANDRA WARNE
Ontario
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Pacific Eye Institute
01.2022 - 01.2025
- Efficiently check patients in and out during appointments.
- Responsible for scheduling appointments for multiple doctors.
- Greet patients and assist patients in a professional and compassionate manner for all inquires.
- Responsible for collecting payments, managing cash transactions, and balance end- of-day collections.
- Assist in answering high volume of phone calls.
Medical Receptionist
Compassionate Cancer Care
09.2020 - 03.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
Medical Receptionist
Alpha Urology
07.2015 - 08.2020
- Organize paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office and staff operational requirements.
- Enhanced office efficiency by handling 75 calls a day.
- Maintained current and accurate medical records for many patients.
- Kept waiting room neat and organized at all times.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Obtained payments from patients and scanned identification and insurance cards.
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer service.
- I was also cross trained as a “check out, surgery scheduler” would give patients lab forms, ultrasound forms, bone scan forms, MRI scans that had to go to certain places based on insurance.
- Also blood work forms, follow up appointments, schedule surgeries for the doctors or in office procedures.
- Office ally/ EMR -Medical Terminology - High security and protection of medical records and information following (HIPAA) - Obtained prior- Authorization from Health Insurance, Medicare, Medicaid for medical treatment.
- Provided administrative support and coordination for all aspects of patient care for both new/ and or established patients.
- Authorize prescription refills as directed by physician.
Customer Service Receptionist
MGM Construction Co Inc
01.2010 - 05.2015
- Calculated correct order totals, updated accounts and maintained detail records for inventory management.
- Resolved customer inquiries and complaints quickly.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Trained new personnel regarding company operations, policies and services.
Education
Diploma - Medical Assisting
UEI College
05.2015
Medical Billing/ Coding -
01.2010
Diploma -
Fullerton High School
01-2006
Skills
- Bilingual: Fluent in Spanish/ English
- Time Management
- Proficient in EMR
- Medical Terminology
- Excellent Communication Skills
- Multitasking and attention to detail
- Quick learner, Adaptability, and eager to embrace new challenges
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
Pacific Eye Institute
01.2022 - 01.2025
Medical Receptionist
Compassionate Cancer Care
09.2020 - 03.2021
Medical Receptionist
Alpha Urology
07.2015 - 08.2020
Customer Service Receptionist
MGM Construction Co Inc
01.2010 - 05.2015
Medical Billing/ Coding -
Diploma - Medical Assisting
UEI College
Diploma -
Fullerton High School
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