SANDRA WANJOHI
Scarborough,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Documentation Executive
BLUE FUNNEL LIMITED
07.2022 - 07.2023
- Collaborated with quality assurance team to comply with regulatory requirements.
- Identified audit parameters to comply with quality standards.
- Assisted compliance officer to gather necessary documentation for new account applications.
- Modeled innovative solutions to respond to organizational needs.
Front Desk Receptionist
Voyager Beach Resort
05.2018 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Explained details regarding property to acclimate patrons to resort environment.
07.2016 - 09.2016
- Undertook second Attachment at Voyager Beach
- Resort and Hotel where went through various departments such as Food and Beverage Production,
- Housekeeping and Laundry, Restaurant Service and
- Hostess Services.
05.2015 - 08.2015
- Undertook first Attachment in Sentrim Mara in
- Maasai Mara where went through various departments such as Food and Beverage production,
- Restaurant service, Bar and wine service,
- Housekeeping and laundry, Store keeping.
Education
Some College (No Degree) - Pursued Computer studies
COAST PROFESSIONAL INSTITUTE OF STUDIES
MOMBASA,KENYABachelor Of Hotel And Hospitality Management - Hospitality Administration And Management
MOI UNIVERSITY ELDORET SCHOOL OF TOURISM
ELDORET KENYA12.2017
Diploma - Cabin Crew
MOMBASA AVIATON TRAINING INSTITUTE
2013
Highschool -
MAMA NGINA GIRLS SECONDARY SCHOOL
MOMBASA KENYA 2011
PRIMARY SCHOOL -
CITADEL SEGA JUNIOR SCHOOL
MOMBASA KENYA 2008
Skills
- Creating Arrangements
- Greeting Visitors
- Business Development
- Records Filing
- Shipment Arrangements
- Customer Feedback
- Inventory Accuracy
- Email Correspondence
- Customer Support Needs Assessment
- Managing Documents
- Order Shipping
- Filing Procedures
- Shipping Route Planning
- Shipping Methods
- Document Retrieval
- Data Entry
- Multitasking Abilities
- Freight Invoicing
- Customer Satisfaction
- Bill of Lading
- Shipment Updates
- Office Operations
- Clean Rooms Expertise
- Customer Orders
- Workflow coordination
Certification
- Area of certification IATA CERTIFICATE IN CABIN CREW 2013
- BACHELORS DEGREE IN HOTEL AND HOSPITALITY MANAGEMENT
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
Documentation Executive
BLUE FUNNEL LIMITED
07.2022 - 07.2023
Front Desk Receptionist
Voyager Beach Resort
05.2018 - 01.2019
07.2016 - 09.2016
05.2015 - 08.2015
Some College (No Degree) - Pursued Computer studies
COAST PROFESSIONAL INSTITUTE OF STUDIES
Bachelor Of Hotel And Hospitality Management - Hospitality Administration And Management
MOI UNIVERSITY ELDORET SCHOOL OF TOURISM
Diploma - Cabin Crew
MOMBASA AVIATON TRAINING INSTITUTE
Highschool -
MAMA NGINA GIRLS SECONDARY SCHOOL
PRIMARY SCHOOL -
CITADEL SEGA JUNIOR SCHOOL