Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SANDRA WANJOHI

Scarborough,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Documentation Executive

BLUE FUNNEL LIMITED
07.2022 - 07.2023
  • Collaborated with quality assurance team to comply with regulatory requirements.
  • Identified audit parameters to comply with quality standards.
  • Assisted compliance officer to gather necessary documentation for new account applications.
  • Modeled innovative solutions to respond to organizational needs.

Front Desk Receptionist

Voyager Beach Resort
05.2018 - 01.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Explained details regarding property to acclimate patrons to resort environment.

07.2016 - 09.2016
  • Undertook second Attachment at Voyager Beach
  • Resort and Hotel where went through various departments such as Food and Beverage Production,
  • Housekeeping and Laundry, Restaurant Service and
  • Hostess Services.

05.2015 - 08.2015
  • Undertook first Attachment in Sentrim Mara in
  • Maasai Mara where went through various departments such as Food and Beverage production,
  • Restaurant service, Bar and wine service,
  • Housekeeping and laundry, Store keeping.

Education

Some College (No Degree) - Pursued Computer studies

COAST PROFESSIONAL INSTITUTE OF STUDIES
MOMBASA,KENYA

Bachelor Of Hotel And Hospitality Management - Hospitality Administration And Management

MOI UNIVERSITY ELDORET SCHOOL OF TOURISM
ELDORET KENYA
12.2017

Diploma - Cabin Crew

MOMBASA AVIATON TRAINING INSTITUTE
2013

Highschool -

MAMA NGINA GIRLS SECONDARY SCHOOL
MOMBASA KENYA
2011

PRIMARY SCHOOL -

CITADEL SEGA JUNIOR SCHOOL
MOMBASA KENYA
2008

Skills

  • Creating Arrangements
  • Greeting Visitors
  • Business Development
  • Records Filing
  • Shipment Arrangements
  • Customer Feedback
  • Inventory Accuracy
  • Email Correspondence
  • Customer Support Needs Assessment
  • Managing Documents
  • Order Shipping
  • Filing Procedures
  • Shipping Route Planning
  • Shipping Methods
  • Document Retrieval
  • Data Entry
  • Multitasking Abilities
  • Freight Invoicing
  • Customer Satisfaction
  • Bill of Lading
  • Shipment Updates
  • Office Operations
  • Clean Rooms Expertise
  • Customer Orders
  • Workflow coordination

Certification

  • Area of certification IATA CERTIFICATE IN CABIN CREW 2013
  • BACHELORS DEGREE IN HOTEL AND HOSPITALITY MANAGEMENT

Languages

English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)

Timeline

Documentation Executive

BLUE FUNNEL LIMITED
07.2022 - 07.2023

Front Desk Receptionist

Voyager Beach Resort
05.2018 - 01.2019

07.2016 - 09.2016

05.2015 - 08.2015

Some College (No Degree) - Pursued Computer studies

COAST PROFESSIONAL INSTITUTE OF STUDIES

Bachelor Of Hotel And Hospitality Management - Hospitality Administration And Management

MOI UNIVERSITY ELDORET SCHOOL OF TOURISM

Diploma - Cabin Crew

MOMBASA AVIATON TRAINING INSTITUTE

Highschool -

MAMA NGINA GIRLS SECONDARY SCHOOL

PRIMARY SCHOOL -

CITADEL SEGA JUNIOR SCHOOL
SANDRA WANJOHI