Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Villanueva

Salinas

Summary

Dynamic Benefits Representative with a proven track record at the County of Santa Cruz, skilled in benefits administration and employee relations. Expert in analyzing data for cost savings, while fostering strong relationships through exceptional communication. Adept at policy interpretation and compliance, ensuring high-quality service and client satisfaction.

Overview

23
23
years of professional experience

Work History

Benefits Representative

County of Santa Cruz
01.2021 - Current
  • Analyzed benefits utilization data, identifying opportunities for cost savings and program improvements.
  • Processed benefits enrollments accurately and promptly, maintaining a high level of customer service for employees.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

Tax Preparer

H & R Block Tax Services
10.2010 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
  • Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.

Hairstylist

Rosie's Beauty Salon
01.2003 - 01.2018
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.

Education

Business Accountancy

Cabrillo College
Santa Cruz, California
06-2004

Skills

  • Microsoft office
  • Employee relations
  • Benefits administration
  • Policy interpretation
  • Compliance
  • Verbal and written communication
  • Relationship building
  • Special projects
  • Highly skilled in Blockworks

Timeline

Benefits Representative

County of Santa Cruz
01.2021 - Current

Tax Preparer

H & R Block Tax Services
10.2010 - Current

Hairstylist

Rosie's Beauty Salon
01.2003 - 01.2018

Business Accountancy

Cabrillo College

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Sandra Villanueva