Sandra Torres
Visalia,CA
Summary
Proficient Medical Assistant with extensive experience in direct patient care and clinical support. Known for strong organizational skills and commitment to patient safety, ready to contribute to a healthcare team focused on quality care and operational excellence.
Overview
28
28
years of professional experience
Work History
Medical Assistant
Kaweah Delta Exeter Health Clinic
Exeter, CA
02.2013 - Current
- Assisted in patient assessments and recorded vital signs to support clinical decision-making.
- Managed patient scheduling and ensured timely follow-ups to enhance clinic efficiency.
- Collaborated with healthcare providers to coordinate patient care plans and improve outcomes.
- Educated patients on treatment protocols and medication management for improved compliance.
- Trained new staff on clinic procedures, promoting a cohesive team environment and operational consistency.
- Oversaw inventory management, ensuring availability of medical supplies while minimizing waste.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Assistant
Family Health Care Network
Visalia, CA
10.1998 - 02.2013
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collaborated with healthcare providers to coordinate patient care plans and improve outcomes.
- Assisted in patient assessments and recorded vital signs to support clinical decision-making.
- Managed patient scheduling and ensured timely follow-ups to enhance clinic efficiency.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
High School Diploma -
San Bernardino Adult School
San Bernardino, CAMedical Assistant -
Golden State Business College
Visalia, CASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Reliable team player
- Procedure assistance
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Sterile technique
- Complex Problem-solving
- Fluent in [languages]
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Languages
Spanish
Professional Working
Timeline
Medical Assistant
Kaweah Delta Exeter Health Clinic
02.2013 - Current
Medical Assistant
Family Health Care Network
10.1998 - 02.2013
High School Diploma -
San Bernardino Adult School
Medical Assistant -
Golden State Business College