Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Sandra Stoikoff

Pickering,ON

Summary

A dedicated professional with high standards and a proven track record of delivering exceptional experiences in both customer service and education. Skilled in multitasking, order accuracy, and maintaining a positive atmosphere in fast-paced environments while fostering guest satisfaction through effective teamwork and adaptability. As an educator, I possess a strong foundation in curriculum development, instructional strategies, and classroom management, with a commitment to creating engaging, positive learning environments. Known for collaborating effectively within teams, adapting to evolving needs, and consistently achieving tangible results to support success, whether in guest service or student growth.

Overview

7
7
years of professional experience

Work History

Counter Server

Bruno's Signature
06.2018 - Current
  • Managed multiple tasks in high-volume environment.
  • Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
  • Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
  • Monitored supply levels and communicated restocking needs to management in a timely manner.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.

Cashier

Bruno's Signature
06.2018 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Engineering Outreach Instructor

Ontario Tech University
05.2023 - 08.2024
  • Adapted teaching methods based on evolving trends in education research to ensure continued relevance of instructional content.
  • Evaluated program effectiveness using various assessment tools, refining curriculum as needed for optimal results.
  • Promoted positive behavior among students through reinforcement strategies alongside clear expectations for conduct during program activities.
  • Played a crucial role in cultivating an inclusive learning environment where all participants felt valued, respected, and supported throughout their educational journey.
  • Collaborated closely with colleagues in developing multidisciplinary projects that integrated multiple subject areas into cohesive learning experiences.
  • Increased awareness of outreach programs by collaborating with local organizations and schools.
  • Monitored student performance regularly using formative assessments designed to gauge comprehension and inform adjustments to instructional methods as needed.

Client Liaison Officer

Admore Financial Services Inc.
05.2022 - 03.2023
  • Maintained detailed records of all interactions with clients, ensuring accurate documentation for future reference or dispute resolution purposes.
  • Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
  • Conducted regular follow-ups with clients after issue resolution to ensure ongoing satisfaction and identify areas for improvement or additional support.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Cashier

Domino's Pizza
11.2017 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Bachelor of Health Science - Human Health Science

Ontario Tech University
Oshawa, ON
06-2025

High School Diploma -

Dunbarton High School
Pickering, ON
06-2020

No Degree -

Westcreek Public School
Pickering, ON
06-2016

Skills

  • Team player

  • Effective communication

  • Excellent work ethic

  • Cleaning and sanitization

  • Product presentation

  • Public speaking

  • Class instruction

  • Lesson planning

Languages

English
Native or Bilingual
French
Limited Working

Interests

  • Avid Reader
  • Volunteering
  • Fashion and Style
  • Painting
  • Playing Sports
  • Hiking
  • Cooking
  • Sewing

Timeline

Engineering Outreach Instructor

Ontario Tech University
05.2023 - 08.2024

Client Liaison Officer

Admore Financial Services Inc.
05.2022 - 03.2023

Counter Server

Bruno's Signature
06.2018 - Current

Cashier

Bruno's Signature
06.2018 - Current

Cashier

Domino's Pizza
11.2017 - 11.2019

Bachelor of Health Science - Human Health Science

Ontario Tech University

High School Diploma -

Dunbarton High School

No Degree -

Westcreek Public School

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Sandra Stoikoff