Sandra Sousa
Toronto,Canada
Summary
Seeking new career opportunity that will allow me continued growth and challenge in Administration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
SENIOR WEALTH ADVISOR ASSISTANT
Raymond James
02.2013 - Current
- Answer all incoming calls, greet and assist clients; set up meeting rooms
- On boarding clients (opening accounts, transfer of assets)
- Maintaining client files and personal information to ensure all files and systems are up to date (address, phone numbers, email address, work info)
- Ensuring effective client administration by following up with clients on missing documentation required as per the industry requirements
- Responding to client inquiries in a timely, responsive manner by resolving issues and effecting client transactions expeditiously and accurately
- Issuing instructions for client withdrawals, deposits, swaps and PAC’s according to client or advisor’s instructions
- Managing advisor’s calendars
- Create reports and presentations
- Managing CRM platform (uploading notes and documents)
- Providing marketing assistance by coordinating materials, events, and seminars
- Administering trades for stock and mutual funds orders as per advisor and client instructions
- Creating expenses reports and submitting to necessary departments
ADMINISTRATIVE ASSISTANT
ScotiaMcLeod Scotia Private Client Group
05.2008 - 02.2013
- Answer all incoming calls, greet and assist clients; set up meeting rooms
- Maintaining client files and personal information to ensure all files and systems are up to date (address, phone numbers, email address, work info)
- Ensuring effective client administration by following up with clients on missing documentation required as per the industry requirements
- Responding to client inquiries in a timely, responsive manner by resolving issues and effecting client transactions expeditiously and accurately
- Issuing instructions for client withdrawals, deposits, swaps and transfers according to client or advisor’s instructions
- Managing advisors’ calendars
- Setting up marketing materials and sending for approval
- Administering trades for stock and mutual funds orders as per advisor and client instructions
ADMINISTRATIVE ASSISTANT
ScotiaMcLeod Head Office Branch
03.2007 - 05.2008
- Assist four investment advisors with different clients and types of business (transactional vs. fee based)
- Supporting advisor in the annual review of client portfolios
- Maintaining client files and personal information to ensure all files and systems are up to date (address, phone numbers, email address, work info)
- Following up with clients on missing documentation required as per the industry requirements
- Issuing instructions for client withdrawals, deposits, swaps and transfers according to client or advisor’s instructions
- Assisting in idea generation and implementation of marketing campaigns
- Preparing packages and confirming attendance for events and seminars
BRANCH OPERATIONS ASSISTANT
ScotiaMcLeod Scotia Plaza Branch
07.2006 - 03.2007
- Reception duties (greet clients, answer main telephone, sort mail, couriers)
- Order entry (trailers, trade corrections, DND tickets)
- Responsible for processing all client documentation
- Ordering all branch supplies (corporate express, kitchen, business cards, etc)
- Responsible for all securities and deposits (certificates, cheque deposits and withdrawals)
CUSTOMER SERVICE REPRESENTATIVE
Scotiabank - St. Clair & Oakwood
10.2002 - 06.2006
- Responsible for meeting walk-in customers transactional needs
- Resolving customer service and maintenance related inquiries
- Responsible for head cash (balancing, closing tellers and balancing team cash)
- Directing sales opportunities to the appropriate sales officer
- Training all new employees (systems, customer and cash procedures)
- Organizing the monthly planner (leaders for the month, upcoming meetings, birthday, fundraisers)
Education
Canadian Security Course - Wealth Management
CSI
06.2012
Conduct And Practices Handbook Course - Wealth Management
CSI
07.2012
O.S.S.D. - undefined
Brother Edmund Rice Secondary School
Skills
- COMPUTER PROFICIENCY:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Thomson Reuters
- Factset
- Dataphile
- Xeye
- OAM
- Versapath
- Bloomberg
- Croesus
- Dynamics CRM
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
SENIOR WEALTH ADVISOR ASSISTANT
Raymond James
02.2013 - Current
ADMINISTRATIVE ASSISTANT
ScotiaMcLeod Scotia Private Client Group
05.2008 - 02.2013
ADMINISTRATIVE ASSISTANT
ScotiaMcLeod Head Office Branch
03.2007 - 05.2008
BRANCH OPERATIONS ASSISTANT
ScotiaMcLeod Scotia Plaza Branch
07.2006 - 03.2007
CUSTOMER SERVICE REPRESENTATIVE
Scotiabank - St. Clair & Oakwood
10.2002 - 06.2006
O.S.S.D. - undefined
Brother Edmund Rice Secondary School
Canadian Security Course - Wealth Management
CSI
Conduct And Practices Handbook Course - Wealth Management
CSI
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