Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Shatford

Maple Ridge,BC

Summary

Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Owner

Sandys Taxes
01.2016 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.

Dock Administrator

Brewers Distributors Ltd
04.2016 - 12.2023
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Collected, arranged, and input information into database system.
  • let drivers in and out the gate after verifying they re empty or loaded
  • dealt with drivers. directing them to which bay to go to inorder to get offloaded
  • verify information entered by forklift driver is correct for inventory

Owner

Liberty Tax Service
03.1998 - 07.2015
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Improved cash flow with diligent accounts receivable management, reducing delinquencies and bad debt writeoffs.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
  • found niche markets and targeted for more clients

Education

Bachelor of Science - Business Management

University of Phoenix
Burnaby, BC
2013

Skills

  • Administrative Oversight
  • KPI Management
  • Regulatory Compliance
  • Information Management
  • Office Administration
  • Team Collaboration

Timeline

Dock Administrator

Brewers Distributors Ltd
04.2016 - 12.2023

Owner

Sandys Taxes
01.2016 - Current

Owner

Liberty Tax Service
03.1998 - 07.2015

Bachelor of Science - Business Management

University of Phoenix

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Sandra Shatford