Account Manager of BC
Hertz Canada
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.