Sandra Ruiz
Ceres
Summary
Adaptable and quality-driven professional with acute skills and a drive to exceed business needs. Background in Gov-Health case management and Finance enables thriving under pressure and building strong rapport with clients. Proven ability to adapt to changing circumstances, consistently delivering high-quality results aligning with organizational objectives.
Overview
26
26
years of professional experience
Work History
OUTREACH ANALYST
Cognosante
02.2022 - 12.2024
- Work closely with other team members to provide outstanding service to our customers by handling complex inquiries related to Independent Disputes Resolution (IDR) for providers
- Identify, review, and confirm the information received and complete outreach to obtain missing documentation related to IDR Disputes
- Review the client’s inquiry to better understand the reason for their dispute, address all questions, and provide an accurate and efficient response
- Position required you to be focused, detail oriented, polite, reliable, knowledgeable, and adaptable
CUSTOMER SERVICE DESK REPRESENTATIVE
Cognosante
11.2021 - 02.2022
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Taking part in training and other learning opportunities to expand knowledge of the company and position
- Adhering to all company policies and procedures
BILINGUAL SPANISH CUSTOMER SERVICE REPRESENTATIVE
Cognosante
04.2021 - 11.2021
- Customer Service Representative-Bilingual position for FEMA Covid-19 Funeral Assistance Contract
- Position is to provide information directly to customers via phone and email
- Back-end office reviewing documents and application for quality assurance
MARKETING COORDINATOR
Modesto Gospel Mission
06.2012 - 12.2018
- Primary job responsibilities were to generate and implement all existing marketing and new campaigns via all forms of multi-media: Monthly donor solicitation mailers
- Responsible for all print, web, video, social media, public relations and special events
- Responsible for all graphic design and project management with coordinating projects including cost and budgets
- Work with Special Events team to find cost effective solution on decoration and marketing for events for 500+ attendees
- Responsible for all Marketing of Modesto Gospel Mission including website maintenance
MARKETING & CUSTOMER SERVICE
Lowest Price Print
01.2009 - 06.2012
- Responsible for generating new clients and promoting growth through the online wholesale trade division
- Responsibilities included: Online promotions, setting up new members, generating ads via various social media outlets
- Maintaining and building rapport with clients
- Assisting customers nationwide (via call center) answering questions and cross-selling printing services
MARKETING REPRESENTATIVE
ABS Presort, Inc.
06.2003 - 11.2008
- Responsible for meeting with clients about their design and marketing needs
- Responsible for quoting pricing, design and project management
BANKING CENTER MANAGER
Wells Fargo In-store Banking Center
08.1998 - 06.2005
- Responsible for overseeing In-store Banking Center
- Responsibilities included servicing clients and cross-selling financial products and loans
- Building rapport with customers and promoting banking centers
MEMBER SERVICES REPRESENTATIVE
Valley First Credit Union
09.2001 - 06.2004
- Responsible for generating new clients and assisting customers with their accounts and questions about financial products
- Building rapport with customers
- Processing Loans and investment referrals
MARKETING & CUSTOMER SERVICE
Edward Jones Investments
03.2003 - 06.2003
- Responsible for generating new clients and assisting customers with their accounts and questions about financial products
- Building rapport with customers
- Responsible for marketing services to existing customers and prospects for financial services
Education
Associate of Science - Graphic Design
Modesto Junior College
Modesto, CA01.2008
Skills
- Proficient in Spanish
- Expertise in Adobe Software
- Microsoft Applications Knowledge
- Digital Advertising Expertise
- Email Engagement Strategies
- Adobe InDesign Design Skills
- Experienced in Adobe Photoshop
- Effective Email Management
- Visual Communication Design
- Fundraising Campaign Management
- Constant Contact Expertise
- SEO Strategy Development
- Visual Layout Design
- Brand Development
- Print and Digital Typography
- Effective Media Communication
- Bilingual Translation Expertise
- Social Media Strategy
- Digital Photography Expertise
- WordPress Management
- Efficient Data Management
- Service Excellence
- Event Coordination
- Content Design and Production
- Effective Project Coordination
- Proficient in Microsoft Word
- Proficient in Microsoft Office
- Video Project Management
- Adobe Acrobat Proficiency
- Mail Design Expertise
- High-Volume Mail Distribution
- Skilled in Adobe Illustrator
- Team Collaboration
- Experience with Workday
- SharePoint Collaboration Tools
Accomplishments
Series 6 Securities License
Series 63 California Securities License
Life and Health California Insurance License
Languages
Spanish
Full Professional
Timeline
OUTREACH ANALYST
Cognosante
02.2022 - 12.2024
CUSTOMER SERVICE DESK REPRESENTATIVE
Cognosante
11.2021 - 02.2022
BILINGUAL SPANISH CUSTOMER SERVICE REPRESENTATIVE
Cognosante
04.2021 - 11.2021
MARKETING COORDINATOR
Modesto Gospel Mission
06.2012 - 12.2018
MARKETING & CUSTOMER SERVICE
Lowest Price Print
01.2009 - 06.2012
MARKETING REPRESENTATIVE
ABS Presort, Inc.
06.2003 - 11.2008
MARKETING & CUSTOMER SERVICE
Edward Jones Investments
03.2003 - 06.2003
MEMBER SERVICES REPRESENTATIVE
Valley First Credit Union
09.2001 - 06.2004
BANKING CENTER MANAGER
Wells Fargo In-store Banking Center
08.1998 - 06.2005
Associate of Science - Graphic Design
Modesto Junior College
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