Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sandra Ruiz

Ceres

Summary

Adaptable and quality-driven professional with acute skills and a drive to exceed business needs. Background in Gov-Health case management and Finance enables thriving under pressure and building strong rapport with clients. Proven ability to adapt to changing circumstances, consistently delivering high-quality results aligning with organizational objectives.

Overview

26
26
years of professional experience

Work History

OUTREACH ANALYST

Cognosante
02.2022 - 12.2024
  • Work closely with other team members to provide outstanding service to our customers by handling complex inquiries related to Independent Disputes Resolution (IDR) for providers
  • Identify, review, and confirm the information received and complete outreach to obtain missing documentation related to IDR Disputes
  • Review the client’s inquiry to better understand the reason for their dispute, address all questions, and provide an accurate and efficient response
  • Position required you to be focused, detail oriented, polite, reliable, knowledgeable, and adaptable

CUSTOMER SERVICE DESK REPRESENTATIVE

Cognosante
11.2021 - 02.2022
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Building lasting relationships with clients and other call center team members based on trust and reliability
  • Utilizing software, databases, scripts, and tools appropriately
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
  • Taking part in training and other learning opportunities to expand knowledge of the company and position
  • Adhering to all company policies and procedures

BILINGUAL SPANISH CUSTOMER SERVICE REPRESENTATIVE

Cognosante
04.2021 - 11.2021
  • Customer Service Representative-Bilingual position for FEMA Covid-19 Funeral Assistance Contract
  • Position is to provide information directly to customers via phone and email
  • Back-end office reviewing documents and application for quality assurance

MARKETING COORDINATOR

Modesto Gospel Mission
06.2012 - 12.2018
  • Primary job responsibilities were to generate and implement all existing marketing and new campaigns via all forms of multi-media: Monthly donor solicitation mailers
  • Responsible for all print, web, video, social media, public relations and special events
  • Responsible for all graphic design and project management with coordinating projects including cost and budgets
  • Work with Special Events team to find cost effective solution on decoration and marketing for events for 500+ attendees
  • Responsible for all Marketing of Modesto Gospel Mission including website maintenance

MARKETING & CUSTOMER SERVICE

Lowest Price Print
01.2009 - 06.2012
  • Responsible for generating new clients and promoting growth through the online wholesale trade division
  • Responsibilities included: Online promotions, setting up new members, generating ads via various social media outlets
  • Maintaining and building rapport with clients
  • Assisting customers nationwide (via call center) answering questions and cross-selling printing services

MARKETING REPRESENTATIVE

ABS Presort, Inc.
06.2003 - 11.2008
  • Responsible for meeting with clients about their design and marketing needs
  • Responsible for quoting pricing, design and project management

BANKING CENTER MANAGER

Wells Fargo In-store Banking Center
08.1998 - 06.2005
  • Responsible for overseeing In-store Banking Center
  • Responsibilities included servicing clients and cross-selling financial products and loans
  • Building rapport with customers and promoting banking centers

MEMBER SERVICES REPRESENTATIVE

Valley First Credit Union
09.2001 - 06.2004
  • Responsible for generating new clients and assisting customers with their accounts and questions about financial products
  • Building rapport with customers
  • Processing Loans and investment referrals

MARKETING & CUSTOMER SERVICE

Edward Jones Investments
03.2003 - 06.2003
  • Responsible for generating new clients and assisting customers with their accounts and questions about financial products
  • Building rapport with customers
  • Responsible for marketing services to existing customers and prospects for financial services

Education

Associate of Science - Graphic Design

Modesto Junior College
Modesto, CA
01.2008

Skills

  • Proficient in Spanish
  • Expertise in Adobe Software
  • Microsoft Applications Knowledge
  • Digital Advertising Expertise
  • Email Engagement Strategies
  • Adobe InDesign Design Skills
  • Experienced in Adobe Photoshop
  • Effective Email Management
  • Visual Communication Design
  • Fundraising Campaign Management
  • Constant Contact Expertise
  • SEO Strategy Development
  • Visual Layout Design
  • Brand Development
  • Print and Digital Typography
  • Effective Media Communication
  • Bilingual Translation Expertise
  • Social Media Strategy
  • Digital Photography Expertise
  • WordPress Management
  • Efficient Data Management
  • Service Excellence
  • Event Coordination
  • Content Design and Production
  • Effective Project Coordination
  • Proficient in Microsoft Word
  • Proficient in Microsoft Office
  • Video Project Management
  • Adobe Acrobat Proficiency
  • Mail Design Expertise
  • High-Volume Mail Distribution
  • Skilled in Adobe Illustrator
  • Team Collaboration
  • Experience with Workday
  • SharePoint Collaboration Tools

Accomplishments

Series 6 Securities License

Series 63 California Securities License

Life and Health California Insurance License

Languages

Spanish
Full Professional

Timeline

OUTREACH ANALYST

Cognosante
02.2022 - 12.2024

CUSTOMER SERVICE DESK REPRESENTATIVE

Cognosante
11.2021 - 02.2022

BILINGUAL SPANISH CUSTOMER SERVICE REPRESENTATIVE

Cognosante
04.2021 - 11.2021

MARKETING COORDINATOR

Modesto Gospel Mission
06.2012 - 12.2018

MARKETING & CUSTOMER SERVICE

Lowest Price Print
01.2009 - 06.2012

MARKETING REPRESENTATIVE

ABS Presort, Inc.
06.2003 - 11.2008

MARKETING & CUSTOMER SERVICE

Edward Jones Investments
03.2003 - 06.2003

MEMBER SERVICES REPRESENTATIVE

Valley First Credit Union
09.2001 - 06.2004

BANKING CENTER MANAGER

Wells Fargo In-store Banking Center
08.1998 - 06.2005

Associate of Science - Graphic Design

Modesto Junior College
Sandra Ruiz