Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Rosten

Summary

Dedicated Massage Therapist focused on cultivating positive patient relationships. Knowledgeable in musculoskeletal conditions and therapeutic techniques and treatments. Successful career history comprising more than 20 years as a licensed Massage Therapist.

Overview

21
21
years of professional experience

Work History

Canada Post Mail Clerk

Canada Post
12.2022 - Current
  • Supported Canada Post Mail delivery staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
  • Provided exceptional customer service by courteously and professionally addressing questions or concerns from customers regarding mail services.
  • Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
  • Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.

Registered Massage Therapist/Business Owner

NRG Therapeutics
07.2003 - Current
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Worked with clients to ascertain medical history, potential issues and areas needing support.
  • Provided treatment for medical conditions and injuries through therapeutic massage.

Optometric Assistant

Focal Point
03.2015 - 03.2017
  • Greeted patients and documented medical records to keep office running efficiently and effectively.
  • Oriented and trained new staff on proper procedures and policies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Education

High School Diploma -

Garden Valley Collegiate
Winkler, MB

Massage Therapy College Diploma - Registered Massage Therapy

Wellington College of Remedial Massage Therapy
Winnpeg

No Degree - Business Computer Course

Red River College of Applied Arts, Science And Technology
Winkler, MB

Certificate - Optometric Assistant

Canadian Association of Optometrists
02.2016

Skills

  • Standards Compliance
  • Customer Satisfaction
  • Effective Communication
  • Active Learning
  • Filing Systems
  • Critical Thinking
  • Organization and time management skills
  • Strong communication and interpersonal skills
  • Self-motivated and driven
  • Reliable and responsible

Timeline

Canada Post Mail Clerk

Canada Post
12.2022 - Current

Optometric Assistant

Focal Point
03.2015 - 03.2017

Registered Massage Therapist/Business Owner

NRG Therapeutics
07.2003 - Current

High School Diploma -

Garden Valley Collegiate

Massage Therapy College Diploma - Registered Massage Therapy

Wellington College of Remedial Massage Therapy

No Degree - Business Computer Course

Red River College of Applied Arts, Science And Technology

Certificate - Optometric Assistant

Canadian Association of Optometrists

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Sandra Rosten