Sandra Rollocks
Ottawa
Summary
Dedicated Personal Support Worker with experience at St. Patrick’s Home, enhancing residents’ care through effective communication and individualized support. Proficient in CPR and FIRST AID and skilled in teamwork, I foster a nurturing environment that promotes healing and independence, ensuring safety and well-being while mentoring new staff and students.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Homecare
11.2025 - Current
- Monitoring and managing symptoms for pain, nausea, and difficulty breathing to ensure clients’ comfort
- Providing comfort measures such as proper repositioning, skin care and oral care
- Offering emotional and spiritual support to clients and families to help them cope with anxiety, depression, and the stress of illness
- Acting as a central point of communication between the patient, family, and other caregivers
- Helping the client adhere to medication schedules and educating the client on managing medications
- Assisting with daily needs such as meal preparation, bathing, and dressing
- Educating other caregivers, providing guidance, and offering respite care when needed
- Supporting clients and families in making difficult healthcare decisions and with end-of-life planning
Personal Support Worker
St. Patrick's Home
01.2021 - 10.2022
- Provided compassionate care and support to residents, enhancing their quality of life through personalized assistance
- Assisted with daily living activities, facilitating independence while ensuring the safety and well-being of all residents
- Communicated daily with residents and their families, providing emotional and social support, including palliative care
- Assisted in providing direct care for residents with ambulation, feeding, bathing and grooming
- Documented all actions and activities for appropriate follow-up on the Point of Care
- Participated in care conferences and documentation related to residents’ care plans
- Assisted with meal service and nourishment delivery to residents and provided feeding assistance as required
- Followed departmental policies and procedures regarding quality assurance, fire policies, safety, environment, and infection control
- Preceptor to college students and mentor to new hires
Personal Support Worker
Providence Hospital/Unity Health
12.2011 - 12.2021
- Provided high-quality support for patients, fostering a nurturing environment conducive to healing and comfort
- Collaborated with healthcare professionals to develop and implement individualized care plans
- Monitored vital signs and changes reported on patients’ conditions to registered staff, aiding in timely medical intervention
- Assisted patients through maintaining personal hygiene and the daily activities of life
- Documented on patients’ daily routine, daily input and output and daily progress appropriately
- Assisted diagnostic/imaging technician with patients’ preparation for x-ray and ultrasound
- Assistance to the psychologist with patients with behavioural characteristics
- Preceptor to college students and mentor to new hires
- Provided compassionate care to patients with daily activities and personal hygiene
- Assisted with meal delivery and feeding when required
- Helping with toileting and incontinence management
- Assisted patients in moving, transferring and ambulating safely
- Provided emotional support and companionship
- Kept patients’ bedside clean and organized
Education
Personal Support Worker -
George Brown College
Toronto, Ontario12.1999
Skills
- CPR
- First Aid
- Nursing Rehabilitation
- Restorative Care
- Pressure Ulcer Awareness
- MS Office
- MS Word
- Internet Communication skills
- Interpersonal skills
- Decision-making
- Problem-solving
- Organizational skills
- Teamwork
- Independent work
- Punctuality
- Reliability
- Resourcefulness
- Flexibility
- Quick learner
- Listening
Websites
Accomplishments
Support to families, patients and residents especially the critically ill
Certification
Achieved my Personal Support Worker's Certificate in 1999
Timeline
Personal Support Worker
Homecare
11.2025 - Current
Personal Support Worker
St. Patrick's Home
01.2021 - 10.2022
Personal Support Worker
Providence Hospital/Unity Health
12.2011 - 12.2021
Personal Support Worker -
George Brown College